Customer Engineering Specialist

FTG Aerospace; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

9/80 work week

Career development program

Flexible core hours

Benefits package

Job summary

FTG Aerospace in Calgary is seeking a Customer Engineering Specialist to configure, modify, and deploy custom solutions using our hardware and software. You will develop applications for airborne platforms in C, analyze real-time aircraft data, and troubleshoot issues to root cause.

You will work with Account Management, the Customer Engineering team, and development staff to deliver reliable, high-value avionics solutions.

Qualifications

• Strong debugging and root-cause analysis for complex systems.
• Experience with C and embedded/real-time development.
• Fluent English communication for customer-facing contexts.

Responsibilities

• Interpret requirements and third-party docs to develop and deliver solutions.
• Analyze aircraft data to assess correctness and develop validation algorithms.
• Troubleshoot field problems through to root cause and implement robust solutions.
• Write applications for airborne platforms in C to analyze real-time aircraft data.
• Diagnose issues by analyzing aircraft behaviour and flight data across the data pipeline.
• Maintain aircraft data and configurations via ground-based systems.

Skills

Troubleshoot complex tech problems

C programming

English communication

Education

Diploma or degree in CS/Software/Systems Engineering or aviation-related credential

Aviation-related credential (Airworthiness/Avionics)

Tools

SQL Server

MySQL

MongoDB

Linux

AWS

Job description

The Calgary FTG team is looking to add a Customer Engineering Specialist to our team, configuring, modifying, and deploying custom solutions using our proprietary hardware and software. You will have the opportunity to develop applications for airborne platforms in C, analyze real time aircraft data, troubleshoot complex technical issues through to root cause, and act as a technical point of contact for airline and aviation customers worldwide. You will also be working closely with Account Management, the Customer Engineering team, and development staff to deliver reliable, high value solutions.

Successful candidates will embody our core values and focus:

Team – Learning – Customer – Excellence – Innovation & Improvement – Integrity & Trust

We believe all of us have a leadership role to play. We think aviation, aircraft and related operations are fun, challenging, and interesting. Previous experience in this area is awesome but isn't required (it's contagious once you get here) if you have appropriate technical training and previous work experience.

If you buy into the above and have a positive, ‘never give up’ attitude, please apply.

Who is FTG?

We are Partners in Performance – We have been designing and manufacturing aerospace and defence electronics for over 40 years. We operate through FTG Circuits and FTG Aerospace, delivering high-reliability printed circuit boards and avionics to customers around the world.

When it has to work – Our products sit in cockpits, defence systems, and space applications where failure isn't an option. We build to the highest quality and certification standards in the industry, because our customers' missions depend on it.

How we do it – We invest heavily in R&D, technology, and talent, and inspire through common goals, communication, and teamwork. Our people bring decades of combined experience building the systems our customers depend on, and we hold ourselves accountable for exceeding the expectations of our customers, employees, and shareholders.

What we offer

9/80 work week –We work 80 hours over 9 days with every other Friday off, allowing employees more weekend time with their families and to enjoy hobbies, social activities, or simple relaxation.

Great Place to Work Initiative –Active focus on making improvements, such as implementing a Career Development Program, or instituting a fully funded and active Social Committee.

Flexible schedule with core hours –Core hours to ensure that you can work around your schedule, whether it is 8am daycare drop offs or you're super productive in the morning.

Comprehensive benefits package –Health, dental, short term and long-term disability, life insurance, as well as a retirement savings matching program, Personal Time Off, and 120 paid vacation hours.

We have thoughtfully updated and renovated space encompassing an amazing 360 degree view of the city, Nose Hill park and the Rocky Mountains. If this role sounds interesting and you'd enjoy working with amazing people, free and assigned parking, height adjustable workstations, and eating your lunch while looking at the mountains, keep reading and hit apply!

We're looking for (not all required)

• Proven ability to troubleshoot complex technical problems through to root cause, and to own a solution through deployment and documentation
• Comfortable coding in C, or a similarly low-level language (e.g. C++, Rust, embedded assembly), for real-time or resource-constrained systems
• Excellent communication skills, with a demonstrated ability to translate technical detail clearly and patiently for non-technical, customer-facing audiences in English (verbal & written)
• Comfortable switching between languages, tools, and technical domains as needed; we apply the best tool for the job
• Experience with database technologies such as SQL Server, MySQL, or MongoDB
• Experience with Linux-based systems
• Ability to develop unit tests and system testing tools using simulated or real hardware
• Experience managing version control in a high reliability, high quality environment
• Demonstrated ability and desire to learn quickly, and to thrive in a dynamic, fast-changing environment
• Works effectively across engineering, account management, and customer-facing contexts
• Prior AWS experience

Assets (not required but would be looked at as differentiators)

• Diploma or degree in Computer Science, Software Engineering, Systems Engineering, or a related discipline; or an aviation-related credential such as Aircraft Maintenance, Avionics, Aeronautical Engineering, or Aircraft Structures
• Familiarity with additional database platforms such as DB2, DynamoDB, Athena, or S3
• Experience with specific Linux distributions such as Yocto or OpenWRT
• Familiarity with development methodologies and tools including code repositories, CI/CD pipelines, testing frameworks, and automated build systems
• Experience with satellite-based communication protocols
• Experience in test automation and automated code coverage analysis
• Knowledge of common aircraft data buses such as ARINC 717 and ARINC 429, or a strong desire to learn
• Experience simulating connected devices and systems
• Remote system and firmware management experience
• Experience building AWS Lambda functions

What you'll be doing (condensed)

• Interpret internal requirements and third-party technical documentation to develop and deliver solutions
• Analyze aircraft data to assess correctness and develop validation algorithms
• Troubleshoot field problems through to root cause and implement effective, robust solutions
• Write applications for airborne platforms in C to analyze real time aircraft data and trigger condition-based reports
• Diagnose reported issues by analyzing aircraft behaviour, flight reports, and other flight data, drawing on knowledge of the full data pipeline from generation and collection through transmission, processing, and reporting
• Maintain aircraft data, configurations, and software via ground-based systems
• Uphold and improve code quality, standards, and implementation through testing, tooling, and application of best practices
• Respond to on-call support outside of business hours when needed
• Work across departments to support proper implementation and ongoing customer needs
• Triage incoming support tickets and manage the Jira support queue, assessing urgency and routing to the appropriate team member