Customer Engagement Associate

CP360; Montreal (administrative region); On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

Training program

Team events

Job summary

ContactPoint360 is hiring a Customer Service Representative for Pet Lovers in a remote role. You will deliver world-class service via phone, live chat, and email, addressing inquiries about platform navigation, billing, and profile concierge services.

A passion for pets and a minimum of one year in customer service are required. You will work from home with your own equipment, including a computer, wired internet, webcam, and headset, and must be comfortable using monitoring software while

Qualifications

• Passionate about pets and customer service.
• Fluent English with strong verbal and written communication.
• Minimum 1 year in a customer service role.
• Typing speed of at least 40 words per minute.
• Ability to pass a background check with government ID.

Responsibilities

• Provide world-class customer service via phone, chat, and email.
• Build positive relationships to drive loyalty and retention.
• Keep accurate records of customer interactions and data.
• Handle escalations with empathy and tailored solutions.
• Work from home with a quiet space and own equipment.

Skills

Pet lover

Fluent English

Verbal communication

Written communication

Customer service

Typing 40 wpm

Empathy

Tech-savvy

Multitasking

Self-motivated

Education

Secondary school education or equivalent

Tools

Monitoring software

Webcam

Job description

Webcam.

Facebook :ContactPoint 360

Instagram :ContactPoint 360

Twitter :ContactPoint 360

Customer Service Representative for Pet Lovers!

Join a passionate team dedicated to improving the lives of pets and their owners! We're looking for friendly and motivated individuals to deliver world-class customer service.

Key Qualifications:

Passionate about pets or is a pet owner, with a genuine interest in helping pet owners.

Fluent in English and possesses strong verbal communication skills, with the ability to clearly convey information and resolve issues effectively.

Exceptional written communication skills, including strong spelling, grammar, and attention to detail.

An upbeat and friendly demeanor with a passion for delivering excellent customer service.

Availability to work flexible shifts between 6:00am-2:00am, including evening shifts and weekends.

Ability to excel in a fast-paced, growth-oriented environment.

At least one year of experience in the customer service field.

Minimum typing speed of 40 words per minute.

Confident problem-solving skills with the ability to personalize solutions for each customer.

Exhibits high levels of empathy and compassion, and can effectively de-escalate customers during high-pressure situations.

Tech-savvy and proficient in navigating multiple applications simultaneously.

Can confidently multitask and manage multiple customer interactions concurrently.

Self-motivated and driven to exceed performance goals and KPIs.

Must be 18 years of age or older and possess a secondary school education or equivalent.

Ability to pass a background check with a valid government-issued ID.

Technical Requirements:

A minimum 19-inch monitor or a laptop with a secondary monitor.

Webcam.

Hard-wired connection.

No Chromebooks allowed.

Must be comfortable using monitoring software on your system.

What You Will Do:

Be part of a team on a mission to improve the lives of pets and their owners.

Develop and maintain positive customer relationships to drive loyalty and retention through inbound and outbound communications.

Provide world-class customer service via phone, live chat, and email, addressing inquiries related to platform navigation, technical support, billing and insurance, profile concierge services, and more.

Keep accurate and up-to-date records of customer interactions and data.

Manage member escalations with empathy and provide tailored solutions to ensure customer satisfaction.

Collaborate with your team and other departments to maintain efficiency and deliver top-tier customer service.

Work from home in a quiet space with your own equipment, including a computer system, hardwired internet connection, webcam, and wired headset.

What We Offer:

Competitive starting pay of $18/hour (same rate during training).

Paid learning and development training program.

Medical and dental insurance after 3 months (family plans available).

Paid vacation time.

Regular virtual team social events.

Follow us on:

Linkedin:ContactPoint360

Facebook:ContactPoint360

Instagram:ContactPoint360

Twitter:ContactPoint360

Company Information

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.