Customer Enablement Manager: Lightspeed Golf

PGA of Canada; Toronto, Montreal (administrative region); Hybrid; CAD 74,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Performance culture

Career growth

Flexible paid time off

Remote work policy

Equity options

Pension contributions

Training opportunities

Wellness credit

Volunteer time off

MacBook purchase program

Parental leave

Job summary

Lightspeed Golf seeks a Customer Enablement Manager to drive onboarding and implementation for new customers, guiding them from signature to go-live with a focus on value realization.

You will partner with Sales, Customer Management, and Support to deliver structured onboarding plans, manage timelines, and ensure successful, timely go-lives across multiple accounts.

Qualifications

• 3–5 years in customer implementation or SaaS project management.
• Golf industry experience.
• Experience managing multiple onboarding projects with complex components.
• Bachelor’s degree in Business, Technology, or related field.
• Familiarity with POS platforms.
• Technical fluency with integration workflows and data migration.

Responsibilities

• Lead onboarding projects from scoping to go-live.
• Coordinate cross-functional teams to deliver onboarding milestones.
• Define tailored onboarding plans in collaboration with customers.

Skills

Project management

Stakeholder management

Communication

SaaS

Golf industry experience

Education

Bachelor's degree

Tools

ChurnZero

HubSpot

Salesforce

Job description

Customer Enablement Manager: Lightspeed Golf

As a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across our Lightspeed systems. You’ll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value. This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences.

Reporting to the Senior Manager, you’ll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support.

Prospective candidates can be located in Toronto (GTA)/Montreal.

• Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.
• Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.
• Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.
• Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction.
• Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation.
• Coordinate internal teams including Implementation Consultants, Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks.
• Escalate blockers effectively and act as a communication bridge across departments to resolve issues efficiently.
• Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.
• Maintain a strong understanding of Lightspeed’s product suite, as well as its features, updates, and enhancements.

• 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.
• Golf industry experience
• Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components.
• Bachelor’s degree in Business, Technology, or a related field - or equivalent experience.
• Familiarity with POS platforms is highly advantageous.
• Technical fluency with integration workflows, data migration, and SaaS ecosystems.
• Strong communication, stakeholder management, and problem-solving skills.
• Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift.
• Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce (asset)

Compensation 82,000$ CAD as an OTE (base + commission)

Benefits/Perks

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Course Website https://www.lightspeedhq.com/

Employment Duration Permanent, Full time