Customer Education Specialist - Product Training

HR Service Jobs; Prince George; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

HR Service Jobs is seeking a motivated Customer Education Specialist – Product Training to help customers understand, adopt, and effectively use our products and digital solutions. This role is ideal for a professional who enjoys teaching, explaining technical concepts in simple language, developing educational materials, and helping customers achieve their goals through structured product training.

The successful candidate will be responsible for designing and delivering engaging training

Qualifications

• Bachelor's degree or equivalent practical experience in Education, Business Administration, Communications, Information Technology, Marketing, Learning and Development, or a related field.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Demonstrated ability to present information, teach new concepts, or guide users through a process.
• Strong customer service and relationship‑building skills.
• Ability to create clear, well‑structured training documents and presentations.

Responsibilities

• Plan and deliver engaging product training sessions for new and existing customers.
• Conduct live webinars, virtual workshops, one‑to‑one demonstrations, and group training sessions.
• Explain product features, workflows, configurations, and best practices in clear, accessible language.
• Adapt training sessions to customers individual needs, industry requirements, and levels of product knowledge.
• Guide customers through onboarding and help them become confident, independent users of the product.
• Provide follow‑up support and learning resources to reinforce key concepts after training sessions.
• Create and maintain user manuals, quick‑start guides, step‑by‑step instructions, FAQs, video tutorials, and knowledge‑base articles.

Skills

Strong verbal and written communcation

Presentation and facilitation

Training materials creation

Customer service & relationship‑back

Organisational skills

Ability to learn new software

Collaborative mindset

Problem-solving

Education

Bachelor's degree or equivalent practical experience in Education, Business Administration, Communications, Information Technology, Marketing, Learning and Development, or a related field

Tools

LMS familiarity

Video conferencing tools

CRM software

Knowledge management tools

Job description

Job Summary

HR Service Jobs is seeking a motivated, customer-focused, and detail‑oriented Customer Education Specialist – Product Training to help customers understand, adopt, and effectively use our products and digital solutions. This role is ideal for a professional who enjoys teaching, explaining technical concepts in simple language, developing educational materials, and helping customers achieve their goals through structured product training.

The successful candidate will be responsible for designing and delivering engaging training sessions, creating user guides and tutorials, conducting product demonstrations, and developing educational resources that support customers throughout their product journey. The specialist will work closely with customer success, product management, technical support, and implementation teams to ensure that training materials remain accurate, relevant, and aligned with product updates.

The role requires excellent communication skills, a customer‑first mindset, and the ability to adapt training methods to different learning styles and levels of technical expertise. The ideal candidate will transform complex product features into easy‑to‑understand learning experiences that increase customer confidence, improve product adoption, reduce repetitive support requests, and strengthen long‑term customer relationships.

This position may suit candidates with experience in customer education, product training, instructional design, customer success, technical support, or learning and development. Depending on business requirements, remote, hybrid, or office‑based working arrangements may be available.

Key Responsibilities

1. Customer Training and Product Education

• Plan and deliver engaging product training sessions for new and existing customers.
• Conduct live webinars, virtual workshops, one‑to‑one demonstrations, and group training sessions.
• Explain product features, workflows, configurations, and best practices in clear, accessible language.
• Adapt training sessions to customers individual needs, industry requirements, and levels of product knowledge.
• Guide customers through onboarding and help them become confident, independent users of the product.
• Provide follow‑up support and learning resources to reinforce key concepts after training sessions.

2. Training Content Development

• Create and maintain user manuals, quick‑start guides, step‑by‑step instructions, FAQs, video tutorials, and knowledge‑base articles.
• Develop structured learning materials that explain product functionality, common workflows, and troubleshooting procedures.
• Prepare presentations, demonstrations, exercises, and practical examples to support different learning styles.
• Review training content regularly to ensure accuracy following product releases, feature changes, and process updates.
• Collaborate with subject‑matter experts to verify technical information and maintain consistent messaging across educational resources.

3. Learning Experience and Customer Engagement

• Develop learning experiences that encourage active participation, practical application, and knowledge retention.
• Collect customer feedback to identify training gaps, confusing product features, and opportunities to improve educational content.
• Encourage customers to ask questions and provide clear explanations of complex concepts.
• Support customers who require additional guidance through refresher sessions and supplementary learning materials.
• Promote self‑service learning resources that help customers find answers independently and efficiently.

4. Cross‑Functional Collaboration

• Partner with customer success managers to identify customer education needs and improve product adoption.
• Work with product managers and developers to understand new features, enhancements, and upcoming releases.
• Coordinate with technical support teams to identify recurring customer issues that could be addressed through training.
• Collaborate with implementation specialists to align training activities with customer onboarding and deployment schedules.
• Share customer insights with internal teams to support product improvements and more effective learning strategies.

5. Training Evaluation and Continuous Improvement

• Track training attendance, customer participation, course completion, and feedback.
• Evaluate the effectiveness of training programs through surveys, assessments, practical exercises, and follow‑up discussions.
• Identify opportunities to improve training delivery, content quality, and customer learning outcomes.
• Maintain accurate records of training activities, customer questions, and educational resources.
• Prepare reports highlighting training performance, customer engagement, and recommendations for improvement.

6. Product Updates and Knowledge Management

• Stay informed about product releases, feature enhancements, and changes to customer workflows.
• Update existing training materials and communicate relevant changes to customers.
• Maintain an organised library of product education resources.
• Ensure educational materials follow company standards for clarity, accessibility, accuracy, and consistency.
• Help establish repeatable training processes that can scale as the customer base grows.

Required Skills and Qualifications

• Bachelors degree or equivalent practical experience in Education, Business Administration, Communications, Information Technology, Marketing, Learning and Development, or a related field.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Demonstrated ability to present information, teach new concepts, or guide users through a process.
• Strong customer service and relationship‑building skills.
• Ability to create clear, well‑structured training documents and presentations.
• Comfortable using digital tools for virtual meetings, product demonstrations, and collaborative learning.
• Strong organisational skills and the ability to manage multiple training sessions and content‑development tasks.
• Good problem‑solving abilities and a practical approach to addressing customer questions.
• Ability to learn new software products, digital platforms, and business processes quickly.
• Attention to detail when preparing, reviewing, and updating educational materials.
• A collaborative mindset and willingness to work with cross‑functional teams.
• Commitment to continuous learning and improving the customer experience.

Experience

• Previous experience in customer education, product training, customer success, technical support, onboarding, instructional design, or a similar role is preferred.
• Experience delivering presentations, conducting product demonstrations, or facilitating training sessions is an advantage.
• Familiarity with creating user guides, tutorials, knowledge‑base articles, or online learning materials is desirable.
• Experience using webinar platforms, learning management systems (LMS), customer relationship management (CRM) software, or knowledge‑management tools is beneficial.
• Exposure to SaaS products, cloud‑based platforms, business applications, or other digital products is an advantage.
• Candidates with strong communication skills and relevant transferable experience may be considered even if they have not held the exact job title previously.
• Entry‑level candidates with relevant education, presentation experience, training experience, or a strong interest in customer learning may also be considered, depending on the roles requirements.

Working Hours

• Employment Type: Full-time, subject to the specific vacancy.
• Work Arrangement: Remote, hybrid, or office‑based, depending on business needs and the advertised position.
• Typical Schedule: Standard business hours, with flexibility depending on customer locations and training commitments.
• Customer Sessions: Occasional scheduling adjustments may be required to accommodate customers in different time zones.
• Training Activities: The role may involve scheduled webinars, virtual workshops, onboarding sessions, and internal product briefings.
• Workload Management: The specialist will be expected to organise training calendars, prepare materials in advance, and meet agreed deadlines.
• Specific working hours, time‑zone expectations, employment terms, and remote‑working arrangements will be confirmed during the recruitment process.

Knowledge, Skills and Abilities

Product Knowledge and Technical Understanding

• Ability to understand product functionality and translate it into practical customer guidance.
• Willingness to learn new technologies, applications, and product workflows.
• Ability to identify common user challenges and explain appropriate solutions.
• Understanding of customer onboarding, product adoption, and user enablement principles.

Communication and Presentation

• Strong presentation and facilitation skills.
• Ability to communicate confidently with customers from different professional backgrounds.
• Clear writing skills for instructional content, FAQs, and product documentation.
• Ability to listen carefully, ask relevant questions, and respond constructively to feedback.

Instructional Design and Learning

• Understanding of adult learning principles and practical teaching methods.
• Ability to organise information into logical, easy‑to‑follow learning modules.
• Skill in using examples, demonstrations, exercises, and visual aids to improve understanding.
• Ability to assess whether customers have understood key concepts and can apply them independently.

Digital Tools and Technology

• Familiarity with video conferencing and webinar tools.
• Working knowledge of presentation and document‑creation software.
• Ability to learn customer education platforms, LMS tools, and knowledge‑base systems.
• Familiarity with screen‑recording, tutorial creation, or basic video‑editing tools is an advantage.

Organisation and Problem‑Solving

• Ability to prioritise tasks and manage multiple training requirements.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Ability to respond calmly and professionally to unexpected questions or training challenges.
• Proactive approach to identifying knowledge gaps and recommending improvements.

Personal Attributes

• Patient, approachable, and enthusiastic about helping others learn.
• Customer‑focused, adaptable, and comfortable working independently.
• Open to feedback and committed to professional development.
• Reliable, collaborative, and able to manage responsibilities in a changing environment.

Benefits

• Competitive salary aligned with experience, skills, and responsibilities.
• Potential remote or hybrid working opportunities.
• Flexible scheduling where compatible with customer training requirements.
• Professional development opportunities in customer education, product knowledge, instructional design, and learning technology.
• Access to relevant internal training and product‑learning resources.
• Opportunities to collaborate with customer success, product, technical support, and implementation teams.
• Exposure to customer‑facing technology projects and digital learning initiatives.
• Opportunities to develop presentation, facilitation, communication, and stakeholder‑management skills.
• A collaborative working environment that encourages knowledge sharing and continuous improvement.
• Potential opportunities for career advancement into senior customer education, training management, instructional design, customer success, or product enablement roles.
• Actual compensation, benefits, equipment provisions, leave policies, and eligibility requirements will be communicated by the employer during the hiring process.

Why Join HR Service Jobs?

Joining HR Service Jobs as a Customer Education Specialist – Product Training offers an opportunity to make a meaningful contribution to customer satisfaction and product success. The role combines communication, education, technology, and problem‑solving, allowing you to help customers gain practical value from the products they use.

You will have the opportunity to turn complex product information into accessible learning experiences, build lasting customer relationships, and contribute to the continuous improvement of training programs. Your work will help customers become more confident, reduce avoidable product‑related challenges, and make better use of available features.

The position can also provide a valuable foundation for long‑term professional growth. By working with customer‑facing and technical teams, you can develop transferable skills in product enablement, learning design, customer experience, and digital education.

HR Service Jobs welcomes applications from individuals who demonstrate a passion for teaching, a willingness to learn, and a commitment to delivering clear, helpful, and professional customer education.