Customer Concierge

Timberlinebank; Saugeen Shores; On-site; CAD 33,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Concierge I to join their team. This full-time position focuses on providing exceptional customer service and maintaining a welcoming lobby environment. The ideal candidate will be responsible for coffee preparation, engaging with customers, and ensuring the lobby area is tidy and inviting. The role requires a mix of hands-on responsibilities and offers opportunities for personal and professional growth in a supportive atmosphere. If you thrive in fast-paced environments and enjoy making a difference in people's experiences, this role is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401K Plan

Paid Holidays

Paid Time Off

Qualifications

• Exceptional customer service skills, with a focus on delivering a positive experience.
• Ability to work efficiently under pressure and manage multiple tasks.

Responsibilities

• Prepare and serve coffee while maintaining a professional demeanor.
• Greet customers and manage lobby operations to ensure a welcoming environment.

Skills

Customer Service

Coffee Preparation

Spanish Language

Time Management

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Job Title: Customer Concierge I
Department: Deposit Operations
Reports To: Vice President - Consumer Lending
Status: Non-Exempt
Salary Range: $33,280-$44,275 ($16.00 /hr - 21.28 /hr)

Who We Are
At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.

What We Value
At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

1. Exceeding Customers' High Expectations
2. Empowering a Dedicated Team
3. Having Fun While Winning
4. Passionate About our Communities
5. Value Added Resource for our Customers (Trusted Advisor)

Position Summary
The Customer Concierge I is a customer-facing, fast-paced role focused on providing excellent coffee service and maintaining a welcoming lobby environment. The position involves barista-style coffee preparation, handling customer interactions, and supporting the front desk. This role requires a mix of hands-on responsibilities, including setting up and closing the coffee bar, restocking supplies, and ensuring the lobby is ready for customers. The position is full-time, working from 7:30 AM to 4:30 PM.

Essential Duties and Responsibilities

Coffee Bar Operations & Customer Service

• Open and close the coffee bar daily, ensuring it is stocked with coffee, milk, and supplies, and ready for customers.
• Prepare and serve coffee to customers and visitors while maintaining a professional, efficient, and friendly demeanor.
• Monitor and restock coffee bar supplies throughout the day, including milk, coffee grounds, and cups/lids.
• Maintain cleanliness and organization of the coffee bar area, ensuring it's always presentable and functional.
• Refill water stations in the lobby and meeting rooms, ensuring all areas are well-maintained and ready for use.
• Collaborate with the team to provide excellent customer service and create a welcoming atmosphere.

Front Desk & Lobby Operations

• Greet customers and visitors promptly and courteously, ensuring a positive first impression.
• Open the front doors at 9:00 AM and ensure the lobby is tidy, including restocking the kids' corner and removing any trash or clutter.
• Manage the lobby merchandise, restocking items as needed and keeping the area clean and organized.
• Accept legal documents and signed deliveries, recording necessary information and forwarding to appropriate departments.
• Provide bank tours for customers as needed, maintaining professionalism without disrupting other duties.
• Prepare the lobby for Monday morning meetings, ensuring the space is clean, organized, and ready for staff and/or monthly non-profit host.

Administrative & Operational Support

• Manage and organize the 1st Floor storage closet, ensuring supplies are well-stocked and accessible for all departments.
• Track coffee bar inventory ensuring timely deliveries and proper stock levels.
• Assist with planning and executing employee events, including backup for the administrative assistant role.
• Other duties as assigned.

Physical Requirements & Job Expectations

• Spanish-speaking candidates will be given priority consideration.
• Fast-paced, hands-on role requiring the ability to stand, walk, and move quickly between locations within the branch. Ability to lift and carry heavy items, including containers weighing up to 30 pounds (e.g., gallon-sized milk containers and coffee supplies).
• Ability to work efficiently under pressure, particularly during busy periods when managing both customer service and operational tasks.
• Exceptional customer service skills, with a focus on delivering a positive experience for all customers.
• High School Diploma or equivalent.
• Proficiency with office equipment and software (e.g., Microsoft Office Suite).

Key Competencies/Skills

• Be Thorough: Ensure that work is completed thoroughly and correctly; prepare carefully for meetings and presentations.
• Achieve Results: Complete tasks on a timely basis and based on an understanding of the priorities.
• Establish and Maintain Personal Credibility: Consistently model behavior that is perceived as responsible, reliable, and ethical.
• Communicate Effectively: Express oneself clearly in interactions with others, both verbally and in writing. Notice, interpret, and anticipate needs and concerns. Ensure that critical information is shared with those who should be kept informed.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Relationship Building: Ability to effectively build relationships with vendors, management, and staff.
• Time Management: Ability to effectively utilize available time for the completion of necessary job tasks.

**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.

Equal Employer Opportunity Statement
Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE
EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.