Customer Care Representative (157967)

Sonova International; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

Connect Hearing seeks a Customer Care Representative for their clinic in Ottawa. The role focuses on delivering outstanding customer service, managing client accounts, and working closely with insurance providers. With a starting wage of $20/hour, benefits from day one, and opportunities for growth, this is a great chance to join a passionate team dedicated to transforming hearing health.

Benefits

Extended Health Benefits Package

3 weeks of vacation, increasing with tenure

6 days of personal time in the first year

Eligible for quarterly bonus

Education sponsorship opportunities

Qualifications

• Experience in customer service with strong communication skills.
• Enjoy working with accounts receivable.

Responsibilities

• Providing exceptional customer service in various formats.
• Scheduling appointments and managing client accounts.
• Assisting clients with device cleanings and minor repairs.

Skills

Communication

Customer Service

Accounts Receivable

Job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are :

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We are passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Reporting to : Regional Clinic Manager

A day in the life of a Customer Care Representative involves :

1. Providing exceptional customer service in person, over the phone, and by email
2. Scheduling appointments and organizing files for the clinics' Hearing Care Professionals
3. Managing and maintaining client accounts while building relationships
4. Working with insurance companies to ensure successful third-party billing operations
5. Assisting with cleanings and minor in-clinic device repairs (training provided!)

What you get in return :

• $20/hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks of vacation to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your birthday!
• Monday to Friday (business hours)
• Eligible for quarterly bonus
• Growth and development opportunities, including education sponsorship

We'd love to hear from you if :

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• You are aligned with our value of helping others
• You have a can-do attitude, love to learn, and are passionate about growing your knowledge

Don't think you meet all the criteria? If you're willing to go all in and learn, we'd still love to hear from you!

Apply today; we look forward to reviewing your application!

More About Us :

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is proud to be a member of the Sonova family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products, but a team on a mission to help people enjoy the delight of hearing and enable a life without limitations. Through core brands like Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova, Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. Our talented and committed employees worldwide contribute to something greater than themselves—they create meaning.

ConnectHearingCanada

LI-DP1

Required Experience :

Unclear Seniority

Key Skills :

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

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Customer Care Representative • Ottawa, Ontario, Canada