Customer Care Representative

Connect Hearing Canada; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

Connect Hearing Canada is looking for a Customer Care Representative to join their team in Ottawa. The role focuses on providing exceptional customer service and managing client accounts in a fast-paced retail clinic environment. This position offers a starting wage of $20/hour, extended health benefits, and significant opportunities for professional growth. Join a company dedicated to making a difference in clients' hearing health.

Benefits

Extended Health Benefits Package

3 weeks vacations to start

6 days of personal time in your first year

Quarterly Bonus eligibility

Growth and development opportunities including education sponsorship

Qualifications

• Strong communication and customer service skills.
• Experience working on accounts receivable preferred.
• Ability to align with values of helping others.

Responsibilities

• Providing exceptional customer service in person, over the phone, and by email.
• Scheduling appointments and managing client accounts.
• Working with insurance companies for billing operations.

Skills

Communication

Customer Service

Account Reconciliation

Adaptability

Problem Solving

Job description

Join to apply for the Customer Care Representative role at Connect Hearing Canada

Join to apply for the Customer Care Representative role at Connect Hearing Canada

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Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Ottawa, ON

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!
  
  
  

What you get in return:

• 20 dollars/hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Monday – Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship
  
  
  

We'd love to hear from you if:

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
  
  
  

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

#ConnectHearingCanada



Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Medical Equipment Manufacturing

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