Customer Care Representative

Sonova AG; North Bay; On-site; Full time

Job summary

Connect Hearing Canada, a part of Sonova AG, is seeking a Customer Care Representative in North Bay, ON. The position focuses on delivering outstanding customer service, managing client accounts, and assisting with appointments. The role offers a starting wage of 20 CAD/hour and comprehensive benefits from day one, along with opportunities for professional growth.

Benefits

20 dollars/hour starting wage

Extended Health Benefits Package from day one

3 weeks vacations to start

6 days of personal time in your first year

Additional days off including birthday

Eligible for Quarterly Bonus

Education sponsorship opportunities

Qualifications

• Strong communication and customer service skills are essential.
• Experience in accounts receivable is a plus.
• Ability to learn and grow knowledge.

Responsibilities

• Provide exceptional customer service in-person, over the phone, and via email.
• Schedule appointments and manage client accounts.
• Assist with clinic device cleanings and minor repairs.

Skills

Communication

Customer service

Problem-solving

Account reconciliation

Job description

Select how often (in days) to receive an alert:

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here atConnect Hearingas aCustomer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: North Bay, ON

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone and by email

• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals

• Managing and maintaining client accounts while building relationships

• Working with insurance companies to ensure successful third-party billing operations

• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

• 20 dollars/hour starting wage based on full-time employment

• Extended Health Benefits Package from day one

• 3 weeks vacations to start, increasing with tenure

• 6 days of personal time in your first year

• Additional days off, including your Birthday!

• Eligible for Quarterly Bonus

• Growth and development opportunities including education sponsorship

We'd love to hear from you if:

• You possess strong communication and customer service skills

• You have experience or would enjoy working on and reconciling accounts receivable

• Your aligned with our value of helping others

• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.