Customer Care Representative

Domtar; Montreal (administrative region); Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid remote work

Modern environment

Annual bonus

Insurance plan (life, medical, dental)

Employee and Family Assistance Program

Pension plan with matching company

Education support

Job summary

Domtar, Ariva’s parent company, is seeking a Customer Care Representative to support customers from our Montreal (Lachine) or Quebec City office. You will process orders, resolve issues, and upsell related products while upholding service standards.

You will join a team focused on growth, with bilingual communication requirements and SAP familiarity. The role offers hybrid work, flextime, and opportunities for learning and advancement.

Qualifications

• 1–2 years related work experience.
• Strong customer service skills with product knowledge.
• Client-oriented and detail-oriented with good listening and teamwork.
• Bilingualism required (written and spoken).
• Intermediate Microsoft Office skills.

Responsibilities

• Process accurate and efficient orders and resolve order issues.
• Follow up on outstanding orders and requests with appropriate personnel.
• Maintain records of all customer transactions and provide efficient follow-ups.
• Maintain high standards of telephone etiquette.
• Attend product knowledge seminars and stay current on SAP and company policies.

Skills

Customer service

Problem-solving

Communication

Teamwork

Detail-oriented

Bilingual

Tools

SAP

Microsoft Office

Job description

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively. Ariva builds on the rich heritage of the Domtar Distribution Group, Canada’s premier source for high quality paper, packaging, and graphic supplies. But we’re much more than a paper distribution company.

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the position of Customer Care Representative.

Reporting to the Customer Care Manager, this position provides accurate and prompt service to customers as well as upselling related products. Ariva encourages the development and advancement of our employees.

Duties of this position include, but are not limited to:

• Processing accurate and efficient orders and resolving customer order issues
• Following-up and expediting with appropriate personnel on all outstanding customer orders and requests
• Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns
• Maintaining high standards of telephone etiquette
• Attending product knowledge seminars and staying current on all company policies, business processes and SAP integration

The successful incumbent will have:

• Ideally, one to two years related work experience
• Strong customer service skills (product knowledge and SAP familiarity are a definite asset)
• Client-oriented, problem-solving, listening, teamwork, detail-oriented
• Strong communication skills - Bilingualism is required (written and spoken) *
• Intermediate Microsoft Office skills
• Respect for company values: Caring, Accountability, Collaboration and Entrepreneurship

Our offer:

• Alternative Work Arrangements: hybrid remote work and flextime
• A modern and spacious environment
• Competitive compensation, including annual bonus plan
• A flexible insurance plan (life, medical, dental)
• An Employee and Family Assistance Program
• A pension plan with matching company contributions
• Employer-paid development and continuing education

(* English bilingual: if listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.)

You will be required to successfully complete a selection process that could include interviews, an employment background check, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn , Instagram and Twitter .