Customer Care Representative

Sonova International; Moncton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Avenir Hearing, partie de Connect Hearing Canada, recherche un représentant du service client bilingue passionné. Vous serez formé pour travailler avec les clients, effectuer des maintenances, et participer à la facturation. Un environnement dynamique vous attend, avec des possibilités de croissance personnelle et professionnelle!

Benefits

Assurance santé, vision et dentaire payée par l'entreprise

Vacances payées

RRSP avec contrepartie

Programme d'assistance aux employés

Qualifications

• Peut travailler de manière critique et créative pour établir les besoins des clients.
• A une expérience réussie dans la réconciliation des comptes à recevoir.
• Est passionné par l'apprentissage et le développement des compétences.

Responsibilities

• Accueillir les clients et assurer une visite fluide.
• Travailler avec les compagnies d'assurance sur les opérations de facturation.
• Effectuer des entretiens et des réparations mineures des appareils en clinique.

Skills

Customer Service

Problem Solving

Bilingual (French/English)

Job description

Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced retail clinic environment and looking for an opportunity to make a difference?

If so, a career with Avenir Hearing as a Bilingual Customer Care Representative may be right for you!

Why Join Our Team

We're growing! Avenir Hearing is part of Connect Hearing Canada, the leading hearing care provider with a network of clinics across Canada, and is part of the Sonova family of brands. We are committed to cultivating a diverse and inclusive workplace for everyone.

Our Moncton, New Brunswick clinic is actively seeking a fully French-English bilingual candidate to work as a Customer Care Representative!

At a high level, you will:

• Greet clients upon arrival and ensure a smooth visit during their time with us
• Receive training to work with insurance companies on successful third-party billing operations
• Conduct cleanings, product maintenance, and minor in-clinic device repairs. We will provide training for this!

We would love to hear from you if:

• You think critically, creatively, and strategically when establishing customer needs and developing solutions
• You want to make a difference in people's lives
• You have a proven track record of success in reconciling accounts receivables
• You love to learn, have a growth mindset, and are passionate about growing your knowledge and skills
• You have a Can-Do attitude and approach, allowing you to thrive within an organization focused on results and accountability

Here are just some of the benefits we offer:

• Company-paid health, vision, and dental benefits
• Paid vacation
• RRSP matching
• Confidential Employee Assistance Program
• And more — we can't wait to tell you all about us!

How to Apply

If you don't think you meet all the criteria but are willing to learn and go all in, we would still love to hear from you! Send us your resume.

We look forward to reviewing your application!

Connect Hearing Canada is committed to reflecting the diversity of our community and those we serve. We are an equal opportunity employer welcoming applications from all qualified individuals to join us as part of a diverse team helping Canadians live healthier, more productive, and fulfilling lives.

French

Comment s'inscrire

ConnectHearingCanada

LI-DP1

Required Experience: Unclear Seniority

Key Skills

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type: Full Time

Experience: years

Vacancy: 1

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Customer Care Representative • Moncton, New Brunswick, Canada