Customer Care Representative

Dynacare; Brampton; On-site; CAD 22,000 - 30,000; Part time

Job summary

Dynacare is seeking a Customer Care Representative for a permanent part-time position in Brampton. You will resolve customer inquiries and enhance their experience by managing various communication methods including phone and social media. The work schedule is flexible, with shifts up to 24 hours a week.

This role requires strong communication skills, proficiency in MS Office, and the ability to handle customer issues empathetically. Join Dynacare to be part of a diverse workforce that values equal opportunity and inclusivity.

Qualifications

• High School Education Degree / diploma preferred or related experience.
• Minimum 1 year of previous customer service experience.
• Proficiency in MS Office Suite and good typing skills.

Responsibilities

• Provide assistance to customers regarding inquiries about services.
• Monitor and respond to comments on Social Media.
• Reply to queries from external customers via email, phone, and chat.

Skills

Customer service experience

Proficiency in MS Office Suite

Strong written and verbal communication

Empathy

Multi-tasking

Attention to detail

Education

High School Education Degree / diploma

Job description

Job Posting: Customer Care Representative

Status: Permanent Part-Time (benefits eligible)

Shift and Hours: Up to 24 hours per week (Hours may vary); Monday - Friday: between 7 am - midnight; Saturday: 7 am - 9 pm; Sunday and Statutory holidays: 9 am - 5 pm

Department: Customer Service

Work Style: On-site

Location: 115 Midair Court, Brampton, Ontario

Internal Posting Deadline: Monday, June 22, 2026

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call‑log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e‑mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Responsibilities

• Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
• Monitor comments posted on Social Media, escape if necessary and/or respond as per customer contact guidelines
• Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
• Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
• Monitor and take ownership of complaints and ensure proper resolution/follow‑up
• Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
• Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
• Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
• Provide patient’s results following provincial policies
• Capture all Customer information for every contact
• Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
• Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
• Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
• Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
• Ensure national distribution of our sample collection kits
• Responsible for filing, archiving, backup billings and produce receipts
• Following SOPs to ensure the compliance to various regulatory entities
• If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
• Any other tasks as assigned by Manager / Team Lead

Qualifications

• High School Education Degree / diploma preferred (or related experience)
• Minimum 1 year of previous customer service experience
• Proficiency in MS Office Suite and good typing skills
• You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
• You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
• You are a get‑up-and‑go type when it comes to multi-tasking and prioritizing within a fast-paced environment
• You are an innovative thinker with attention to detail

Working Conditions: Normal office environment

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.