Customer Care Coordinator

TalentSphere Staffing Solutions; Toronto; On-site; CAD 65,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Care Coordinator to enhance their customer service team. This role involves managing service requests, coordinating inspections, and maintaining vital information for a leading real estate firm. The ideal candidate will bring over three years of experience in a similar role, showcasing strong organizational and time management skills. You will be pivotal in ensuring customer satisfaction and effective communication between buyers and the construction team. Join a forward-thinking company that values your contributions and offers a competitive compensation package.

Qualifications

• 3+ years in customer care within new home construction.
• Strong knowledge of Tarion guidelines and customer service.

Responsibilities

• Review and record service requests for accurate information.
• Coordinate the Pre-Delivery Inspection schedule with the team.

Skills

Customer Care Experience

Organizational Skills

Time Management

Common Sense and Judgement

Knowledge of Residential Construction

Tools

Newstar

Tarion Builder Link

Microsoft Office

Job description

Customer Care Coordinator

Our client is an international real estate firm delivering state of the art projects across continents. They have a vast operation in Toronto and are looking for top tier construction staff to join their team.

Primary Responsibilities

1. Review and record all service requests to ensure accurate information is available for trades, site staff, management, and homeowners alike.
2. Follow all service targets as set by management to ensure timely completion of service requests.
3. Maintain Tarion information on the Builder portal including, but not limited to, enrollments, CCP’s, and closing information.
4. Correspond with buyers regarding closing dates, PDI’s, and trade appointments as needed.
5. Coordinate the Pre-Delivery Inspection schedule with the PDI team as needed.
6. Prepare closing packages for homeowners to be available upon key pick up.
7. Answer all phone calls and emails directed to the customer care department and deal with them as possible or provide detailed information to forward on to the appropriate individual.
8. Handle the initial escalation of concerns and try to bring them to a resolution, bringing to the attention of the Director of Customer Care as needed.
9. Develop and maintain an effective working relationship with all in office and site personnel as required.
10. Follow all government and/or company policies as they pertain to health and safety.
11. Any tasks as assigned by the Director of Customer Service or Senior Management as needed.

Skills and Qualifications

1. Minimum of 3+ years in a new home construction Customer Care Department.
2. A strong working knowledge of Newstar, Tarion Builder Link, and Microsoft Office.
3. An understanding of the Tarion Construction Performance Guidelines and how it pertains to the Tarion 1, 2, and 7 year warranties.
4. Strong organizational and time management skills to be able to prioritize and multitask to achieve positive results.
5. You must have the ability to use common sense and sound judgement to come to decisions on many different situations as needed.
6. A general working knowledge and understanding of residential construction for both low rise and high-rise projects.

Compensation Package
$65,000-$80,000 plus package & benefits