Bilingual Retail Finance Customer Care Coordinator

YAMAHA MOTOR CANADA LTD.; Toronto; Hybrid; CAD 60,000 - 68,000; Full time

Job summary

Yamaha Motor Canada Ltd. is seeking a Bilingual Retail Finance Customer Care Coordinator to manage customer interactions through various channels. This hybrid position requires prior financial services call center experience and a strong customer-centric approach. The ideal candidate is bilingual in English and French, possesses excellent negotiation and organizational skills, and thrives in a team environment. Join a leading company dedicated to creating lifelong memories and providing exceptional customer service.

Qualifications

• 3 to 5 years of financial services call center experience required.
• Professional phone etiquette expected.
• Team player, available for rotating shifts.

Responsibilities

• Handle inbound/outbound Yamaha Financial Service customer calls.
• Provide customer assistance with a friendly attitude.
• Participate in special projects as required.

Skills

Organizational Skills

Negotiation Skills

Time Management

Analytical Skills

Bilingual in English and French

Education

High School Diploma

Job description

Bilingual Retail Finance Customer Care Coordinator

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Bilingual Retail Finance Customer Care Coordinator

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Join to apply for the Bilingual Retail Finance Customer Care Coordinator role at YAMAHA MOTOR CANADA LTD.

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Position Information

• Department: YMFCA
• Location: 480 Gordon Baker Road
• Hybrid
• Status: 1 Year Contract
• Reports to: Team Lead, Customer Experience
  

Summary Of Responsibilities

Handle Inbound/Outbound Yamaha Financial Service customer’s calls on a daily basis. Provide customer assistance in a friendly and professional manner. Be a brand ambassador representing Yamaha Financial Services in the best possible light. Available for all rotating shifts (Monday through Saturday). Handle Inbound/Outbound early-stage collection calls.

Key Duties & Responsibilities

• Handle Inbound/Outbound call/email/ text messages with a customer centric mindset. Handle customer requests and record all account maintenance activities in Yamaha Financial Service’s dedicated system of record.
• Handle After Call Work (ACW) activities.
• Participate in special projects as required.
  
  

Experience Requirements

• Degree/Diploma: Minimum – High School Diploma
• Program of Study: General
• Years of Experience: 3 to 5 years
• Type of Experience: Financial services call centre experience
  
  

Skills And Abilities

• Superior organizational skills and ability to multitask
• Strong negotiation skills
• Efficient in following processes
• Excellent time management skills
• Professional phone etiquette
• High emotional IQ
• Team player
• Available for a 5-day week with varying rotating shifts including Saturday availability
• Strong analytical skills and detail oriented
• Bilingual (English and French) is required
  
  

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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