Customer Care Coordinator

Brookfield Residential; Edmonton; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Extended medical, dental, and vision—$

RRSP program

Career development programs

Paid volunteer hours

Paid parental leave

Family planning assistance (IVF, surro

Wellness and mental health resources

Pet insurance

Job summary

Brookfield Residential is seeking a Customer Care Coordinator in Edmonton to manage service-related duties and serve as the primary contact for homeowners on closing and post-possession concerns. Under the Customer Care Manager, you will coordinate day-to-day site activities, processing, tracking, and reporting on service tickets.

You will prioritize workload, liaise with trades and suppliers, and ensure timely follow-up with customers, aiming for high satisfaction and smooth operations across

Qualifications

• 3 years of service administrative experience or equivalent mix of education and experience.
• Proficient computer skills across standard software.
• Strong verbal and written communication abilities.
• Customer service oriented mindset.
• Construction knowledge is a plus.

Responsibilities

• Serve as a central information point within the service teams.
• Create, monitor and report Customer Service Work Orders for interior, exterior and seasonal deficiencies.
• Prioritize workload and follow up with trades, suppliers, technicians and customers to meet timelines.
• Recommend administrative actions to solve problems.
• Facilitate communications among customers, managers, technicians and coordinators.
• Ensure incoming calls are answered in person and follow up promptly when needed.

Skills

Service administration

Customer service

Communication

Computer skills

Construction knowledge

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Location Edmonton - 202, 5103 Windermere Blvd. SW Business At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

Job Description Overview

The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for homeowner inquiries regarding closing and post-possession concerns with their homes. Under the direction of the Customer Care Manager, this position is responsible for the administration and management of day-to-day site activities, including processing, tracking, monitoring, and reporting on service tickets and site administration duties.

Key Responsibilities

• Serve as a central information point within the service teams.
• Create, monitor and report on Customer Service Work Orders, for interior, exterior and seasonal deficiencies.
• Prioritize Customer Care team work load volumes, providing daily follow-up with trades and suppliers, Customer Care Tech’s, and customers to ensure all interior service work required is completed within prescribed timelines, subject to availability.
• Recommend administrative actions to solve problems.
• Facilitate customer, manager, technician and coordinator communications to others.
• Ensure the majority of incoming customer service phone calls are received in person, with as few calls as possible answered by voicemail, returning calls in a timely manner and documenting customer issue calls.
• Prioritize electronic service inquiries whether via e-mail or web portal, ensuring follow up with the customer within 4 hours during the business day.
• Follow up with the customer the following day after trades appointments to ensure customers are satisfied with work completed.
• Liaise with condominium corporations, utility companies, as required, for new home hookups.
• Prepare all customer service files, Service Warranty packages and conduct contact calls.
• Assist with ensuring all closed service files are properly catalogued with the Records Management.
• Monitor the emergency calls to the pre-assigned Customer Care Tech on-call for that week.
• In collaboration with the Customer Care Tech’s Site Manager ensure their schedules are filled appropriately, allowing for sufficient time during and between appointments and are recorded.
• Review customer AVID surveys received and comment on or resolve any issues related to the service department.

What You'll Bring

• 3 Years prior experience in a service administrative role or equivalent combination of education and experience
• Proficient computer skills..
• Strong communication skills, both verbal and written.
• Customer service oriented.
• Prior construction knowledge would be considered an asset.

What We Offer

• Competitive compensation and total rewards package.
• Excellent extended medical, dental, and vision benefits beginning day 1.
• RRSP program, contributions begin on day 1.
• Career development programs.
• Paid Volunteer Hours.
• Paid parental leave.
• Family planning assistance, including IVF, surrogacy and adoption options.
• Wellness and mental health resources.
• Pet insurance offering.
• A culture based on our values of Passion, Integrity, Community!

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an extensive list of all responsibilities, duties, and skills required.

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.