Customer Assistant - Main Branch

City of Lethbridge; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Lethbridge Public Library seeks a Customer Assistant to deliver excellent customer service and foster an inclusive environment. Responsibilities include assisting patrons, handling transactions, and facilitating outreach activities. Applicants should possess strong problem-solving skills, effective communication, and a commitment to community inclusiveness.

Qualifications

• Experience in customer service and cash handling is an asset.
• Demonstrated proficiency with basic computer and office equipment.
• Ability to work effectively with a diverse range of people.

Responsibilities

• Provide first-rate customer service as the first point of contact.
• Assist with membership creations and handlings of fines/fees.
• Troubleshoot basic problems related to library equipment.

Skills

Customer service

Problem solving

Teamwork

Cultural awareness

Communication

Education

High school diploma

Post-secondary education

Job description

Job Brief

Lethbridge Public Library is looking for an enthusiastic, positive, thoughtful customer assistant who will provide the best customer service experience in Lethbridge.

What We’re Looking For

Lethbridge Public Library is a welcoming, inclusive space. We connect and strengthen community through equitable access to learning and leisure. We are looking for candidates who will embrace and live our mission statement every day.

Do you enjoy interacting with a wide variety of people? Are you a detail oriented multi-tasker? Do you love problem solving? Lethbridge Public Library is looking for an enthusiastic, positive, thoughtful customer assistant who will provide the best customer service experience in Lethbridge. The priorities in this role include delivering first-rate customer service, being flexible in meeting our customer’s needs, being a welcoming and positive presence, and fostering a supportive team environment.

Your Average Day At LPL Includes

• Representing the library as a first point of contact for members of the public.
• Creating new memberships, collecting fines and fees, checking out material to customers, and other related circulation tasks.
• Taking part in resolving operational customer issues and problems related to general circulation and customer service.
• Providing basic troubleshooting of area computers, printers, photocopiers, self-checkout stations, and other equipment as required.
• Providing basic reference, reader’s advisory, and search assistance.
• Helping customers with the use of online resources such as Bibliocommons, library databases and downloadable collections.
• Performing opening and closing procedures and other duties associated with working at a customer service point.
• Specific duties as required in support of unit or department:
• Assist with collection maintenance and related tasks.
• May take part in planning, organizing and delivering outreach activities.
• May update and provide input for resources lists and handouts, website content, and other resources such as social media.
• Other duties as required.
  

What You Need To Bring To This Position

• High school diploma. Post-secondary education and/or related training is an asset.
• Customer service and cash handling experience are an asset.
• Ability to contribute positively and work effectively within a team environment.
• Demonstrated proficiency with basic computer and office equipment and troubleshooting skills.
• Problem solving skills and proficiency with searching and online resources.
• Ability to work effectively with a wide variety of people.
• Ability to be culturally aware, non-judgmental and sensitive to the needs of a variety of individuals with differing backgrounds.
• Ability to communicate effectively and demonstrate good listening skills.
• Decision making skills and the ability to always exercise good judgment in the best interests of Lethbridge Public Library.
• A commitment to treat customer information in keeping with privacy legislation and library policy.
  
  

Hours of work and location:

• 50 hours bi-weekly, including day, evening and weekend shifts.
• Working at the Main Branch and reporting to Manager: Customer Services
  
  

Salary Range

$22.44 - $26.53 per hour as per C.U.P.E. Local 70 (Library Employees) Collective Agreement (under review).

Note

The successful candidate must complete a Police Information Check prior to the start date.

To Apply

Submit your cover letter as part of your job application. In your cover letter, please include a response to the following questions:

• How do you demonstrate great customer service?
• How do you contribute to an inclusive work environment?
  
  

Applicants are required to demonstrate in their application how their qualifications match those specified above. Assessments based on the objectives and qualifications listed above will be a part of the interview, written and/or practical test and reference checking.

This position will close June 25th, 2025. All candidates are thanked in advance for their interest. Only those selected for an interview will be contacted.

The Lethbridge Public Library recognizes and values the diversity of our community and those we employ. We are committed to advancing reconciliation in our community, as well as ensuring diversity, equity and inclusion in our workforce. We encourage Indigenous applicants (First Nation, Métis and Inuit), as well as those from historically underrepresented groups to apply (including people of colour, persons with disabilities, members of the LGBTQ+ community).

The City of Lethbridge (

All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.