Customer and Circulation Assistant - Branch Services

City of Lethbridge; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

The City of Lethbridge seeks a Customer and Circulation Assistant for the Lethbridge Public Library. This role involves providing exceptional customer service, assisting with circulation tasks, and engaging with the community through programs. Candidates should possess a high school diploma, customer service experience, and the ability to work with diverse populations. This is a term appointment expected to last until April 2026.

Qualifications

• High school diploma required; post-secondary education is an asset.
• Customer service and cash experience preferred.
• Ability to work effectively with a diverse range of people.

Responsibilities

• Provide first-rate customer service and assist with circulation tasks.
• Deliver engaging children's and youth programs.
• Monitor returned library materials and perform minor repairs.

Skills

Customer service

Cash handling

Communication

Cultural awareness

Decision making

Education

High school diploma

Post-secondary education

Job description

What we’re looking for:

Lethbridge Public Library is a welcoming, inclusive space. We connect and strengthen community through equitable access to learning and leisure. We are looking for candidates who will embrace and live our mission statement every day.

Are you passionate about interacting with a wide variety of people? Do you enjoy working with youth? Lethbridge Public Library is looking for an enthusiastic, positive, and thoughtful customer and circulation assistant who will provide the best customer service experience in Lethbridge. The top priorities in this role include delivering first-rate customer service, being flexible in meeting our customer’s needs, being a welcoming presence, delivering engaging children’s and youth programs, and fostering a supportive team environment.

This position is split between two roles, Customer Assistant and Circulation Assistant, with at least half the hours in the Customer Assistant role.

This is a term appointment and will terminate upon the return of the incumbent, expected to be by April 2026.

Your average day at LPL includes:

• Representing the library as an initial point of contact for members of the public.

• Creating new memberships, collecting fines and fees, checking out material to customers, and other related circulation tasks.

• Providing basic reference, reader’s advisory, and search assistance.

• Taking part in resolving operational customer issues and problems related to general circulation and customer service.

• Providing basic troubleshooting of area computers, printers, photocopiers, self-checkout stations, and other equipment as required.

• Performing opening and closing procedures and other duties associated with working at a customer service point.

• Processing materials returned to the library and performing related tasks.

• Monitoring the condition of returned library material and making minor repairs as needed.

• Running circulation system reports and performing related tasks.

• Processing and resolving operational circulation issues, communicating with the customer as necessary.

• Specific duties as required in support of unit or department:

  • Deliver programs and provide input into planning and evaluation.

  • Take part in planning, delivering, and evaluating outreach activities.

  • Assist with collection maintenance, monitoring use and providing input.

  • Set up meeting rooms, monitor bookings, and assist with equipment.

  • Performing tasks related to regular collection maintenance.

  • Assessing damaged items and follow related procedures.

• Other duties as required.

What you need to bring to this position:

• High school diploma. Post-secondary education and/or related training is an asset.

• Customer service and cash experience.

• Demonstrated proficiency with general office computer use and basic troubleshooting.

• Ability to work effectively with a wide variety of people, especially teens.

• Ability to be culturally aware, non-judgmental, and sensitive to the needs of a variety of individuals with differing backgrounds.

• An interest in and aptitude for library programming for a variety of audiences and age levels in an asset.

• Ability to communicate effectively and demonstrate good listening skills.

• Decision making skills and the ability to exercise good judgment in the best interests of Lethbridge Public Library at all times.

• A commitment to treat customer information in keeping with privacy legislation and library policy.

Hours of work and location:

• 75 hours bi-weekly, including day, evening, and weekend shifts.
• Working at the Crossings Branch, and reporting to Manager: Branch Services

Salary Range:

Customer Assistant $22.44 – 26.53 hourly as per C.U.P.E. Local 70 (Library Employees) Collective Agreement. (under review)

Circulation Assistant $20.05 – 23.66 hourly as per C.U.P.E. Local 70 (Library Employees) Collective Agreement. (under review)

Note:

The successful candidate must complete a Police Information Check before the start date.

To apply:

Submit a one-page cover letter as part of your application. In your cover letter, please include a response to the following questions:

1. What excites you about working for the Crossings Branch at the Lethbridge Public Library?

2. How do you contribute to a positive team culture?

Applicants are required to demonstrate in their application how their qualifications match those specified above. Assessments based on the objectives and qualifications listed above will be a part of the interview, written and/or practical test and reference checking.

This posting will close May 26th, 2025. We thank all candidates in advance for their interest. Only those selected for an interview will be contacted.

The Lethbridge Public Library recognizes and values the diversity of our community and those we employ. We arecommitted to advancing reconciliation in our community. We also seek diversity, equity and inclusion in our workforce. We encourage Indigenous applicants (First Nation, Métis and Inuit), as well as those from historically underrepresented groups to apply (including people of colour, persons with disabilities, members of the LGBTQ+ community).

The Lethbridge Public Library is committed to providing an inclusive and barrier-free work environment, including through all aspects of the hiring process. We encourage all qualified applicants to apply and self-identify. If you need help during this process, please contact our Executive Assistant at 403-380-7341. We will arrange support for you. All information received in relation to your request for support will be kept confidential.Only information required to facilitate the accommodation will be shared with the selection committee.