Customer Account Executive Remote (Canada)

persistent; Canada; Remote; CAD 218,000 - 268,000; Full time

Job summary

An energetic company is seeking a Customer Account Executive to join its rapidly growing Sales team. In this fully remote role, you will play a crucial part in expanding and renewing customer accounts, focusing on upsells and educating clients about new features. Your ability to manage multiple opportunities and collaborate with various teams will be essential in driving positive outcomes for clients. With a competitive compensation package and a commitment to diversity and inclusion, this role offers a unique opportunity to contribute to a forward-thinking organization while enjoying a flexible work environment.

Benefits

Inclusive and flexible work environment

Competitive total compensation package

Comprehensive group benefits

All-remote work opportunity

Annual company retreat

Professional development support

Flexible paid time off

Customizable home office setup

Generous parental leave program

Qualifications

• 2+ years of closing experience in an Account Executive or Account Manager role.
• Experience in selling developer and technical products.

Responsibilities

• Build a credible pipeline through client engagement for upsells and renewals.
• Educate customers on Tailscale's value during evaluation and adoption.

Skills

Closing experience

Sales Engineering collaboration

Presentation skills

Pipeline management

Technical product sales

Education

2+ years in AE or AM role

Tools

Gong

Job description

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

Join our rapidly growing Sales team where you will play an important role at one of the fastest growing companies in the Developer Security space.

As a Customer Account Executive, you will be responsible for helping expand and renew current customer accounts. You will focus on finding additional use cases, educating the client base on new feature releases, and ensuring the successful adoption of Tailscale across all of your existing customer accounts. You will partner closely with the Solutions Engineering team, as well as collaborate with the Customer Success, Support, Marketing, and Product teams.

We're an energetic company with a wide variety of backgrounds. We coach each other, share feedback, and collaborate to maximize our performance and earning potential, all the while aligning with our customers' needs.

Key Responsibilities

1. Build a credible pipeline every quarter by engaging with clients on upsells and renewals
2. Own an upsell and renewal number across your accounts
3. Help educate customers on the value of Tailscale throughout the evaluation & adoption cycle
4. Generate short-term results while maintaining annual pipeline coverage
5. Provide accurate weekly forecasting & revenue delivery
6. Create mutual action/success plans with prospective and existing customers where appropriate to help them evaluate and expand their usage of the Tailscale product

What We Are Looking For

1. 2+ years of closing experience in an AE or an AM role
2. A strong desire to join a high-growth software startup in a fully remote role
3. Has sold developer and/or technical products, especially in a product-led growth (PLG) motion
4. Experience presenting to senior managers and executives
5. The ability to manage many opportunities simultaneously at various stages, coupled with a strong track record of meeting and exceeding quota
6. Experience using Gong, or similar, to collaborate internally and manage pipeline
7. Experience partnering with a Sales Engineering team, support, and customer success team to drive positive outcomes for clients

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.

For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets.

CAN Pay Range (OTE)

$218,000 - $268,000 CAD

What We Offer

1. An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
2. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
3. Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
4. All-remote with the opportunity to work from anywhere—enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you).
5. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team/department off-sites, or use your individual travel budget to meet up with team members in Canada, the US, or the UK.
6. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
7. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! We encourage all Tailscalars to take 4-6 weeks of vacation annually.
8. A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.
9. Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.

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