Customer Account Executive (Islamic Fintech)

Musaffa LLC.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Musaffa LLC. is seeking a Customer Account Executive to drive user conversion and revenue growth in the fintech sector. This role involves engaging with users, managing outreach initiatives, and collaborating with marketing teams to enhance our premium subscriber base. You will play a vital role in fostering relationships with users and ensuring they receive personalized service, driving satisfaction and retention.

Benefits

Performance-Based Bonus

Employee Stock Ownership Plan (ESOP)

Career Growth Opportunities

Qualifications

• 3+ years of experience in sales, customer success, or account management.
• Fluency in English, both spoken and written.
• Proven ability to hit revenue goals and KPIs.

Responsibilities

• Engage users to convert free to premium subscriptions.
• Manage outreach campaigns to generate leads.
• Maintain records and metrics in the CRM.

Skills

Communication

Interpersonal Skills

Sales Strategy

User Engagement

Tools

CRM Platforms

Job description

Customer Account Executive (Islamic Fintech)

Customer Account Executive (Islamic Fintech)

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Musaffa

Co-founder and CEO at Musaffa | Halal & Ethical Investing

About Musaffa

Musaffa is a US-based Islamic fintech powerhouse transforming Shariah-compliant investing globally. With over four years of innovation, we serve a thriving community of 523,000+ users across 200+ countries, offering advanced tools for halal investment screening and research.

As one of the most visited platforms in Shariah-compliant capital markets, we’re building a cutting-edge Shariah-compliant trading platform to provide seamless, ethical, and transparent investment opportunities.

At Musaffa, we don’t just hire employees—we seek visionary partners and bold innovators who share our ambition to transform Musaffa into one of the most visited and impactful platforms in the global fintech industry. Together, we’re not just building a company; we’re shaping the future of halal investing.

About the Role

This isn’t your typical sales role.

As a Customer Account Executive at Musaffa, you’ll play a pivotal role in converting free users into paying subscribers, while also driving targeted outreach campaigns to generate qualified investor leads for our Investor Relations team.

You’ll blend high-touch, customer-first conversations with a strategic, data-driven sales approach — ensuring the right users receive the right offer at the right time. This is a high-impact opportunity to drive revenue growth at a mission-driven company with global reach.

Key Responsibilities

User Conversion & Revenue Generation

• Proactively engage users through phone, Zoom, email, and in-app messaging to convert free users into premium subscribers.
• Manage a dynamic pipeline of freemium users — leading discovery, addressing objections, and driving successful conversions.
• Earn commission on successful conversions and upsells.
• Collaborate with marketing to co-create offers, promotions, and campaign messaging.
• Identify users who match investor profiles and qualify them for our equity crowdfunding efforts.
• Execute targeted outreach to nurture interest and guide potential investors through the funnel.
• Work closely with the Investor Relations team to optimize messaging and lead quality.
• Onboard new premium users with a personalized experience to drive retention and satisfaction.
• Collect user insights on product experience, challenges, and feature needs — and relay them to the Product and Marketing teams.

CRM & Reporting

• Maintain detailed records of all outreach, user interactions, and pipeline status in our CRM.
• Monitor and report on key metrics including conversion rates, lead generation, and campaign performance.

What We’re Looking For

Experience & Skills

• 3+ years of experience in sales, customer success, account management, or a similar revenue-driving role — ideally in fintech, SaaS, or B2C tech.
• Excellent communication skills — fluent in spoken and written English.
• Proven ability to hit revenue goals and KPI targets.
• Strong interpersonal skills with the ability to build rapport, understand user needs, and drive action.
• Familiarity with CRM platforms such as HubSpot, Pipedrive, Salesforce, etc.

Bonus Points

• Experience in fintech, investing, or financial services.
• Background in customer outreach, freemium-to-premium conversion, or lead generation.
• Understanding of Shariah-compliant investing or experience engaging Muslim consumer markets.

Compensation

• Base Salary: $50,000 - $70,000 CAD per annum
• Performance-Based Bonus: Based on individual performance metrics and achievements
• Equity: Eligible for Employee Stock Ownership Plan (ESOP) after 1 year, with additional equity for exceptional candidates

Why Join Musaffa?

• Mission-Driven Work: Be part of a global movement to build a riba-free financial future.
• Career Growth and Leadership – Take ownership of high-impact growth initiatives and advance in a fast-moving environment.
• Learning & Impact: Shape user engagement and sales strategy in a fast-paced, high-growth environment.
• Competitive Compensation: Base salary plus commission.
• Equity and ESOP Opportunities – Eligible candidates will have the opportunity to participate in Musaffa’s Employee Stock Ownership Plan (ESOP) after demonstrating proven performance.
• Passionate Team: Join a collaborative, international team solving meaningful problems.

How to Apply

If you are ready to lead growth marketing efforts and drive the future of halal investing, we want to hear from you.

To apply, send your resume and cover letter to [e-mail].

Join us in building the world’s leading platform for halal investing.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance, Marketing, and Sales

• Industries

  Capital Markets and Public Relations and Communications Services

Referrals increase your chances of interviewing at Musaffa by 2x

Get notified about new Customer Account Executive jobs in Toronto, Ontario, Canada.

Toronto, Ontario, Canada $110,000.00-$120,000.00 3 weeks ago

Client Service Representative (Medical Administration)

Account Executive (Programmatic/Ad tech)

Director of Sales (Strategic Accounts/Public Sector)

Toronto, Ontario, Canada CA$90,000.00-CA$110,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.