Custom Solution Support Engineer

EWS Group; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Custom Solution Support Engineer, where you will play a vital role in transforming the homebuilding industry through innovative software solutions. This position offers an exciting opportunity to work in a fast-paced environment, tackling high-impact technical challenges while collaborating with diverse teams to enhance and support custom solutions. Your expertise in .Net development, API design, and integration troubleshooting will be essential as you monitor complex applications and ensure customer satisfaction. If you're ready to make a significant impact and grow your career in a dynamic setting, this role is perfect for you.

Qualifications

• Intermediate-to-advanced knowledge of .Net framework development in C#.
• Strong grasp of API design patterns and SQL performance optimization.

Responsibilities

• Monitor and debug complex integration projects for key customer accounts.
• Collaborate with product teams on issue escalation and remediation.

Skills

.Net Framework Development

C#

API Design Patterns

SQL

Integration Troubleshooting

Salesforce

Microsoft Dynamics

MuleSoft

Dell Boomi

Education

Undergraduate Degree in Technical Discipline

Tools

Postman

Telerik Fiddler

Job description

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Custom Solution Support Engineer

Location: Remote - CAN

Time Type: Full time

Posted On: Posted 2 Days Ago

Job Requisition ID: R42358

The Position:

The Perseus Group, a division of Constellation Software (TSX:CSU), is seeking a Custom Solution Support Engineer for the Constellation HomeBuilder Systems group. This role reports to the Director of Custom Development and is perfect for an individual looking for a fast-paced environment with rewarding challenges and a trajectory for long-term growth.

We are focused on changing the homebuilding industry through great software and services and are looking for exceptional people to join us. The custom projects team seeks motivated polyglot developers to support and expand existing custom solutions in the home building domain. These solutions target unique needs of specific customers in various mission-critical aspects of their business, from sales to warranty.

The role focuses on monitoring and debugging complex enterprise applications and integrations, implementing appropriate remediations and enhancements in collaboration with internal, customer-based, and partner organization teams. Acute situational awareness in complex IT environments, attention to critical details, and the ability to quickly grasp the essence of problems are essential traits for this position.

Job Responsibilities:

• Monitoring availability and performance of complex integration projects for key customer accounts.
• In-depth tracking, investigation, and root cause analysis of both functional and technical issues.
• Maintenance and enhancements to customer-specific codebases.
• Direct collaboration with core product development teams, customers, and partner organizations on issue escalation and remediation.
• Customer-centric core ERP platform compatibility verification.
• Solution deployment plan execution and troubleshooting.

Job Qualifications:

• Personal resilience in the face of high-impact technical challenges.
• Intermediate-to-advanced knowledge of .Net framework development in C#, including traditional .Net and .Net Core, ASP.Net MVC, ASP.Net Core, and associated technologies.
• Strong grasp of API design patterns and their practical implementations in .Net and .Net Core.
• Familiarity with API and integration troubleshooting tools such as Postman and Telerik Fiddler.
• Good command of SQL, preferably on the Microsoft SQL Server platform, with knowledge of relational database performance optimization.
• First-hand exposure to Salesforce, Microsoft Dynamics, and/or integration middleware platforms, such as MuleSoft and Dell Boomi.
• Independence and ability to work with minimum supervision in close contact with customer and partner teams.
• An undergraduate or equivalent degree in a technical discipline is desired, but not required.

Equal Opportunity Employer

Perseus Group is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.