Culinary Services | Dining Room Manager

VIVA Retirement Communities; Toronto; On-site; CAD 60,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Team meals

Vacation

Sick pay

Job summary

A prominent food service provider in Toronto seeks a Food Services Manager to oversee operations and deliver exceptional service. Responsibilities include managing the food services department, collaborating with the Executive Chef, and ensuring high standards for food quality and customer satisfaction. The ideal candidate will have 3-5 years management experience in hospitality and a post-secondary culinary education. The position offers strong health benefits, competitive salary, and requires flexibility in working hours.

Qualifications

• 3-5 years of food service management experience in relevant settings.
• Strong ability to manage multiple priorities and teams effectively.
• Experience in planning and managing budgets.

Responsibilities

• Oversee food services department and maintain high standards.
• Collaboration with Executive Chef on service delivery.
• Ensure excellent customer satisfaction and communication.

Skills

Food service management

Team leadership

Customer service excellence

Budget management

Communication skills

Food handling accreditation

Computer skills

Education

Post-secondary culinary or food services program

Job description

Enjoy competitive salary, health benefits, team meals, vacation, sick pay, and more!

Key Responsibilities

• Oversee the management of the food services department
• Work closely with the Executive Chef to deliver superior service to the Community Members
• Ensure quality food delivery, dining and catering service, set up and clean up of dining rooms and presentation of all areas including the Pub
• Role model and drive excellence in customer service throughout the Community
• Assure the implementation and efficient delivery of our V!VAlicious/Dining Services program.
• Establish and assure the timely, open, and effective communication of all food service Team Members with Community Members, family members and guests, assuring excellent customer satisfaction
• Assist the Executive Chef in the development of and adheres to the food services budget, ensuring the delivery of excellent services and products while achieving the financial goals set for the Community
• Responsibility of managing a licensed pub and associated activities
• Plans, organizes, and supervises the activities of the food service department to provide high quality food service along with the Executive Chef.
• Build, develop, and effectively manage all food service Team Members, optimizing individual and team performance through effective leadership, mentoring, and training.
• Establish and monitor workflow, job routines, evaluate performance and production, and make changes as necessary to improve quality of service.
• Coordinates and participates fully in food service activities and special events as required.
• Establishes and oversees the scheduling of the food service team including the daily cleaning duties.
• Determines what specific training and certification is required for food handling Team Members and ensures that it is executed consistently (e.g. Smart Serve, Food Handlers).
• Create revenue generating programs, activities and events that add value to the Community Members experience.
• Develop and maintain ongoing relationships with key suppliers.
• Participate in and attend all in-service training and education programs as scheduled.
• Other duties as assigned.

Qualifications

• 3-5 years hands‑on experience in food service management in a retirement residence, hotel, banquet facility and/or restaurant
• 3-5 years management experience in a similar environment
• Graduate of a post‑secondary institution in a culinary and/or food services program
• Have Smart Serve accreditation
• Strong written and verbal communication skills; comfortable interacting with community members
• Strong computer skills for job‑related functions including use of excel, word and various job‑related software programs
• Ability to implement regulations such as the Health and Safety Act and, Food Handlers program.
• Ability to organize and manage multiple priorities.
• Positive attitude, enthusiasm and energy with the ability to work as a team.
• Demonstrated ability to lead and manage a large diverse group of Team Members.
• Experience with and the ability to plan and manage a budget.
• Ability to work flexible hours including evenings and weekends.
• Able to bend, stretch, sit and stand for long periods and lift a maximum of 50 lbs.
• Satisfactory Criminal Reference Check including the vulnerable sector.

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Successful applicants will be required to show proof of eligibility to work in Canada for the next 6 months.

V!VA Retirement works and operates in the vulnerable sector and the well‑being of our community members and team members is important. For this reason, V!VA Retirement Communities requires that all new Team Members are vaccinated for COVID‑19.

Accommodation, including for those who cannot be vaccinated for COVID‑19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement’s obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.

Additional Information

• Annual Wage: $60 - $66K