Cross-Channel Retail Leader — Assistant Store Manager

Kent Building Supplies; Truro; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Wellness Program

Employee Assistance Plan

Employee Discounts

Medical, Dental, Vision, RRSP Matching

Job summary

Kent Building Supplies is seeking an Assistant Store Manager to own store operations, lead a diverse team, and deliver an exceptional customer experience across Retail, Pro, and Install Sales in a dynamic multi‑business environment.

The role is hands‑on, overseeing multiple departments, driving cross‑department collaboration, and developing leaders while balancing safety, service, and revenue targets. A competitive salary with bonus eligibility is offered.

Qualifications

• 5+ years in retail management.
• Excellent communication skills, verbal and written.
• Exceptional customer service skills.
• Comfort with technology and retail systems.
• A growth mindset and commitment to continuous learning.
• Flexibility to work a variable schedule based on retail business needs.

Responsibilities

• Supporting cross‑department execution: Partner with Department Managers to ensure consistent execution across Retail, Pro, and Install Sales operations.
• Leading the sales floor: Ensure departments are well‑stocked, clean, and visually appealing to create a welcoming and productive shopping environment.
• Driving sales performance: Help implement strategies that support multiple revenue streams while meeting overall store sales and margin targets.
• Developing leaders and teams: Coach, train, and support Department Managers and associates, building bench strength and leadership capability across the store.
• Delivering exceptional customer experiences: Ensure a high standard of service for Retail, Pro, and Install customers by resolving concerns with empathy and efficiency.
• Managing inventory and shrink: Oversee inventory accuracy and loss prevention practices across departments.
• Maintaining safety and operational standards: Promote a safe, compliant, and well‑organized store environment.
• Collaborating with store leadership: Work closely with the Store Manager and leadership team to align priorities, communicate expectations, and drive accountability.
• Using retail systems effectively: Leverage tools such as Microsoft Office, Kronos, and D365 to support scheduling, reporting, and operational execution.

Skills

Retail management

Communication

Customer service

Technology aptitude

Growth mindset

Schedule flexibility

Tools

Microsoft Office

Kronos

D365

Job description

Kent Building Supplies is seeking an Assistant Store Manager to own store operations, lead a diverse team, and deliver an exceptional customer experience across Retail, Pro, and Install Sales in a dynamic multi‑business environment.

The role is hands‑on, overseeing multiple departments, driving cross‑department collaboration, and developing leaders while balancing safety, service, and revenue targets. A competitive salary with bonus eligibility is offered.