CRM QA Engineer — Travel Benefits & Growth

Lontours Canada Limited; Toronto; On-site; CAD 80,000 - 102,000; Full time

Benefits offered by this job

Travel benefits

Retirement plan

Job summary

Globus Family of Brands is seeking a CRM Quality Assurance Engineer to design and execute tests for CRM platforms and integrations that support sales, marketing, service, and operations teams. You will validate data, workflows, and reporting to ensure quality before production releases.

The role collaborates with Product Owners, Business Analysts, and developers to ensure CRM solutions meet security, reliability, and performance standards, with opportunities to improve automation and CI/CD

Qualifications

• 3+ years of quality assurance experience, with at least 1–2 years focused on CRM platforms, specifically Dynamics 365.
• Experience testing CRM systems such as Salesforce, Microsoft Dynamics, HubSpot, or comparable enterprise CRM solutions.
• Experience validating CRM workflows, automations, data models, reports, dashboards, and security models.

Responsibilities

• Develop, coordinate, and execute comprehensive test plans for CRM applications, enhancements, and integrations across environments.
• Create detailed test cases and data validating CRM functionality including lead management and opportunity lifecycle.
• Design and maintain automated and reusable test scripts for CRM UIs, APIs, and system integrations.
• Validate CRM configurations such as rules, workflows, permissions, and data models.
• Collaborate with Business Analysts and stakeholders to ensure test coverage aligns with requirements.
• Document QA activities, test results, and defects for audits and release readiness.
• Establish testing protocols for CRM releases, upgrades, and third-party integrations.

Skills

Quality assurance

CRM platforms

API testing

CI/CD practices

DevOps

Education

Bachelor's degree in Computer Science or Information Systems

Tools

TestComplete

Playwright

Selenium

ReadyAPI

Postman

Job description

Globus Family of Brands is seeking a CRM Quality Assurance Engineer to design and execute tests for CRM platforms and integrations that support sales, marketing, service, and operations teams. You will validate data, workflows, and reporting to ensure quality before production releases.

The role collaborates with Product Owners, Business Analysts, and developers to ensure CRM solutions meet security, reliability, and performance standards, with opportunities to improve automation and CI/CD