Critical Incident Specialist

Portage Ventures GP Inc.; Montreal , Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Vacation & wellness days

RRSP matching

Learning & mentorship

Job summary

Dialogue, Canada's leading virtual care provider, seeks a Critical Incident Specialist to coordinate rapid responses to traumatic incidents affecting employees. You will work with Myriam Caron, Team Lead, to assess needs and guide interventions within Dialogue's Employee Assistance Program.

The role requires a health-sciences degree, expert knowledge of psychological first aid and trauma response, and availability for full-time (32 hours) or part-time (21 hours) with two evening shifts; weekend

Qualifications

• University degree in health sciences or related field.
• Strong knowledge of psychological first aid, acute stress, PTSD and trauma response.
• Ability to perform administrative tasks and manage records.

Responsibilities

• Assess and analyze needs for critical incident services.
• Coordinate interventions for eligible organizations within Dialogue's EAP.
• Provide interventions to affected employees according to needs and circumstances.
• Collaborate with HR and managers to support return to normalcy after incidents.
• Maintain records, notes, invoicing, and coordination with external providers.
• Proactively improve service and participate in recruiting external providers.

Skills

Psychology knowledge

Crisis intervention

Administrative tasks

Tech savvy

Education

Health sciences degree

Job description

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well‑being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal‑opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [e-mail] and verify the role on our official careers page.

Your role as Critical Incident Specialist

Working closely with Myriam Caron, Team Lead, your role will be to provide intervention and coordinate a rapid and effective response to a critical or traumatic incident affecting an organization's employees. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you'll be doing

• Assess and analyze the needs of organizations regarding critical incident service
• Coordinate interventions for eligible organizations of Dialogue's Employee Assistance Program
• Offer interventions to affected employees according to their needs and the situations encountered (e.g. work accident, death of an employee, layoff, etc.)
• Collaborate closely with the employee's manager or human resources to advise and support the organization in returning to normalcy following a critical incident
• Ensure rigorous record‑keeping, including coordination notes, intervention notes and invoicing of external service providers, email exchanges, etc.
• Take initiatives to improve service and actively participate in the recruitment of external service providers

We'd love to hear from you if you have

• A university degree in a field related to health sciences (e.g. psychology, social work, criminology, etc.)
• Very good knowledge of psychological first aid, acute stress, post‑traumatic stress and critical incident/trauma response
• Full‑time (32 hours) or part‑time availability (21 hours at least) to work weekdays, with a minimum of two evening shifts (until 9 p.m.), and openness to weekend on‑call shifts
• The ability to perform administrative tasks
• Comfort with technology

At Dialogue, your well‑being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Benefits plan, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top‑up