Crisis & Shelter Support Worker

The Salvation Army in Canada; London; On-site; CAD 30,000 - 33,000; Full time

Job summary

The Salvation Army in Canada is seeking a Relief position to support safe and clean environments for clients through intake, monitoring, crisis intervention, and harm reduction. This role collaborates with the team to promote client well-being and effective program delivery.

Responsibilities include safety, client intake, advocacy, documentation, hygiene promotion, light cleaning, and a respectful workplace culture; reports to Shelter Supervisor and Manager. Casual shifts with varied hours.

Qualifications

• Completion of Grade 12 plus specialized courses of up to six (6) months is a minimum requirement for this role.
• Completion of First Aid + CPR and Food Safe.
• Good computer skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search.

Responsibilities

• Monitor and maintain the safety and security of clients and the facility, including building access, client screening, and responding to emergencies.
• Conduct client intake interviews, assess program suitability, facilitate admissions and discharges, and provide referrals to internal and external services as directed by the supervisor.
• Offer emotional support and advocacy to clients in crisis, addressing immediate needs and connecting them with appropriate case workers or community resources.
• Maintain accurate documentation, including bed lists, daily logs, incident reports, memoranda, and entries in the HIFIS database.
• Encourage and support clients in adopting positive lifestyle choices within their existing environment by promoting harm reduction, personal hygiene, social engagement, dignity, and personal responsibility, while distributing health and safety materials and fostering participation in recreational and community activities.
• Perform light cleaning and maintenance duties to ensure a sanitary and welcoming environment, including client areas, common spaces, and washrooms.
• Collaborate with team members to foster a safe and supportive atmosphere by sharing information, addressing issues promptly, and contributing to a respectful workplace and representing the Salvation Army in a respectful and professional way.
• Perform other related duties as assigned.

Skills

Communication skills

Teamwork

Attention to detail

Adaptability

Willingness to learn

Computer skills

Education

Grade 12

First Aid & CPR

Food Safe

Job description

The Salvation Army in Canada is seeking a Relief position to support safe and clean environments for clients through intake, monitoring, crisis intervention, and harm reduction. This role collaborates with the team to promote client well-being and effective program delivery.

Responsibilities include safety, client intake, advocacy, documentation, hygiene promotion, light cleaning, and a respectful workplace culture; reports to Shelter Supervisor and Manager. Casual shifts with varied hours.