Crisis Response Team Supervisor

Work in Middlesex; Melbourne; On-site; CAD 70,000 - 95,000; Full time

Job summary

Chippewas of the Thames First Nation is seeking a Crisis Response Team Supervisor to lead a multidisciplinary team delivering culturally safe, trauma-informed prevention, intervention, and post-vention services. The Supervisor ensures 24/7 service readiness (on-call coordination), integrates First Nation cultural components, and upholds accreditation standards and reporting requirements.

The role collaborates with health partners, schools, emergency services, and community programs to support

Qualifications

• Master’s or Bachelor’s in Social Work or equivalent with preference for OCSWSSW registration.
• 3–5 years’ crisis response/mental health experience (intake, assessment, intervention, after-care).
• 1–3 years’ supervisory experience preferred within First Nations communities.

Responsibilities

• Lead day-to-day operations of the Crisis Response Team, including schedules and on-call roster to ensure coverage.
• Provide staff supervision, coaching, debriefing, and facilitate regular team and critical-incident debrief meetings.
• Identify training needs (e.g., suicide intervention, safety planning, cultural safety) and maintain a training matrix and compliance records.
• Develop/maintain crisis manuals, protocols, and assessment tools while ensuring policy and procedure compliance.
• Oversee intake, triage, risk assessment, and approve safety plans for individuals, families, and groups; ensure confidentiality and after-care.
• Monitor case management quality through incident reports, client charts, and discharge summaries.
• Maintain Emergency Services Resource Directory and linkages across communities/service providers.
• Plan and deliver prevention/education activities and community presentations with internal departments.

Skills

Crisis intervention

Supervisory experience

Cultural safety

Communication

Team leadership

Education

Master's or Bachelor's in Social Work

OCSWSSW registration (or eligible)

Post Secondary Degree

Tools

EMR/PathDMS

Word/Excel/PowerPoint/Outlook

Job description

Business Location

Chippewas of the Thames First Nation, Ontario

Chippewas of the Thames First Nation

See more positions

Position Type

Full Time (Temporary)

Category

Healthcare

Work Place Location

In Person

Hours

8:30 - 4:30pm

Job Description

Chippewas of the Thames First Nation is accepting applicants for the position of:

Position Title

Crisis Response Team Supervisor (Contract Role)

Department

Health Department

Hours of Work

37.5 hours per week working onsite 8:30am – 4:30pm

Location

322 Chippewa Road, Muncey ON

Posting Date

June 3, 2026

Closing Date

June 24, 2026

Summary

Chippewas of the Thames First Nation (COTTFN) is seeking a Crisis Response Team Supervisor to lead a multidisciplinary team delivering culturally safe, trauma-informed prevention, intervention, and post-vention services for COTTFN and partner communities. The Supervisor ensures 24/7 service readiness (including on-call coordination), integrates First Nation cultural components into care, and upholds accreditation standards, COTTFN policies, and financial/reporting requirements. The role collaborates closely with health partners, schools, emergency services, and community programs to support timely, high-quality responses and follow-up.

Responsibilities

• Lead day-to-day operations of the Crisis Response Team, including schedules and on-call roster to ensure coverage.
• Provide staff supervision, coaching, debriefing, and facilitate regular team and critical-incident debrief meetings.
• Identify training needs (e.g., suicide intervention, safety planning, cultural safety) and maintain a training matrix and compliance records.
• Develop/maintain crisis manuals, protocols, and assessment tools while ensuring policy and procedure compliance.
• Oversee intake, triage, risk assessment, and approve safety plans for individuals, families, and groups and ensure duty-to-report, documentation, confidentiality, and appropriate after-care.
• Monitor case management quality (incident reports, client charts, discharge summaries, follow-ups).
• Maintain an up-to-date Emergency Services Resource Directory and strong linkages across communities/service providers.
• Plan and deliver prevention/education activities and community presentations in collaboration with internal departments (e.g., Community Wellness, CYFWB).
• Prepare program and financial reports (monthly/quarterly/annual) and track KPIs/outcomes to present updates to leadership/committees.
• Manage the program budget, organize receipts/payables, support audits and resource/grant development as needed.
• Review, develop, and implement policies and procedures and evaluate program effectiveness and recommend improvements.
• Uphold OHS, privacy, and data security standards while ensuring secure record storage and restricted access.

Qualifications

• Master’s or Bachelor’s in Social Work (or related field) or equivalent combination of education/experience with preference to candidates with OCSWSSW registration (or eligible) or relevant professional college/association.
• 3–5 years’ progressive crisis response/mental health experience (intake, assessment, intervention, after-care)
• 1–3 years’ supervisory experience preferred with demonstrated experience working respectfully within First Nations communities and traditional wellness approaches.
• Certifications (or within 6 months): ASIST, Mental Health First Aid, CISM L1/L2 (or equivalent), First Aid/CPR, WHMIS.
• Valid Ontario G driver’s licence, clear driver’s abstract, reliable vehicle, insurance; CPIC with Vulnerable Sector Check.
• Knowledge of crisis theory and techniques, suicide risk assessment/safety planning, case management, trauma-informed and culturally safe practice
• Exceptional written/oral communication and documentation
• Proficiency with Word, Excel, PowerPoint, Outlook, and EMR/PathDMS
• Ability to lead under pressure, prioritize, make sound decisions, and maintain strict confidentiality.

Chippewas of the Thames First Nation gives hiring preference to qualified Indigenous applicants, with first preference given to qualified Chippewas of the Thames First Nation Band Members. Applicants who wish to be considered under this preference are encouraged to self-identify in their application.

We thank all candidates for applying; however only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Education

Post Secondary Degree