Crisis Response Coordinator

Ontario Native Women's Association; Thunder Bay; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ontario Native Women’s Association (ONWA) is seeking a dedicated Crisis Response Coordinator to provide immediate crisis response, stabilization supports, and system navigation for Indigenous women at risk of trafficking, or exiting trafficking, ensuring trauma-informed, culturally grounded, and client-centered assistance.

Reporting to the Branch Manager, you will collaborate with police, shelters, healthcare, and community partners, deliver trainings, and guide clients toward long-term safety

Qualifications

• Post-secondary diploma or degree in Counselling, Social Work, Psychology; Master’s considered an asset.
• Minimum three years’ experience with sexually trafficked women.
• Minimum three years’ experience supporting Indigenous women.
• Supervisory or leadership experience is an asset.
• Experience delivering crisis intervention, conflict resolution, supportive counselling, and case management.
• Proven ability to assess risk, mediate conflict, and respond to crisis situations.
• Strong organizational, project management, and time management skills.
• Excellent verbal, written, interpersonal, and relationship-building skills.
• Experience delivering training, education sessions, and presentations.
• Ability to work independently and in multidisciplinary teams.
• Knowledge of trauma-informed care and crisis stabilization.

Responsibilities

• Provide immediate crisis response, stabilization supports, and system navigation for Indigenous women at risk or exiting trafficking.
• Coordinate with Crisis Response Workers, team, police, shelters, housing providers, healthcare professionals, and other service providers.
• Provide leadership, training, and guidance to ensure coordinated service delivery.
• Support transitions to long-term resources and supports.

Skills

Crisis intervention

Conflict resolution

Counselling

Case management

Risk assessment

Time management

Organizational skills

Interpersonal skills

Relationship-building

Training delivery

Multidisciplinary teamwork

Indigenous language (asset)

Education

Counselling/Social Work/Psychology degree

Master’s degree asset

Tools

Microsoft Office Suite

Office 365

Databases

Job description

Why make ONWA your career choice?

Make a difference in the lives of Indigenous peoples by supporting and advocating for positive change.ONWA prides itself on providing all employees with a total rewards package that is generous and supports our workforce and their family members:

• Competitive salaries
• Generous paid vacation time
• Paid time off at Christmas above paid vacation time
• Additional paid stat and civic holidays
• 35 hour work week
• Comprehensive benefits program including health, paramedical, dental, vision and EAP. All premiums covered by the employer
• Healthcare Spending Account and Lifestyle Spending Account
• Participate in CAAT defined benefit pension plan and retire with secure lifetime retirement income
• Paid sick days
• Paid cultural/personal wellness days
• Flexible scheduling to support work-life balance
• Ongoing professional development

VISION

At the Ontario Native Women’s Association (ONWA), we celebrate and honour the safety and healing of Indigenous Women and Girls as they take up their leadership roles in the family, community, provincially, nationally and internationally for generations to come.

SCOPE

The Crisis Response Coordinator provides immediate crisis response, systemic advocacy, stabilization supports, and system navigation services to Indigenous women who are at risk of human trafficking, are actively being trafficked, or are exiting situations of trafficking and exploitation. Reporting to the assigned Branch Manager, this role ensures women receive timely, trauma-informed, culturally grounded, and Community Member-centred supports that promote safety, healing, recovery, and long-term stability.

The Crisis Response Coordinator works collaboratively with Crisis Response Workers, the Crisis Response Team, police services, community agencies, shelters, housing providers, healthcare professionals, and other service providers to coordinate emergency interventions, safe transportation, referrals, advocacy, culturally grounded programming, and ongoing support. The role also provides leadership, training, guidance, and system navigation support to ensure coordinated service delivery, effective crisis response, and successful transitions to long-term supports and resources.

QUALIFICATIONS

SKILLS:

• Post-secondary diploma or degree in Counselling, Social Work, Psychology, or a related field; Master's degree considered an asset.
• Minimum three (3) years of experience working with and advocating for sexually trafficked women.
• Minimum three (3) years of experience supporting and advocating for Indigenous women.
• Previous supervisory or leadership experience is considered an asset.
• Demonstrated experience providing crisis intervention, conflict resolution, supportive counselling, and case management services.
• Proven ability to assess risk, mediate conflict, and effectively respond to crisis situations.
• Strong organizational, project management, and time management skills.
• Excellent verbal, written, interpersonal, and relationship-building skills.
• Experience delivering training, education sessions, and presentations.
• Strong ability to manage competing priorities while maintaining quality service delivery.
• Ability to work independently and collaboratively within multidisciplinary teams.
• Proficiency with Microsoft Office Suite, Office 365, databases, and related technologies.
• Ability to speak an Indigenous language is considered an asset.

KNOWLEDGE:

• Knowledge of trauma-informed care, crisis intervention, and stabilization practices.
• Specialized knowledge of trauma, mental health, substance use, addictions, and recovery-oriented support services.
• Knowledge of human trafficking, sexual exploitation, gender-based violence, and systemic barriers experienced by Indigenous women.
• Understanding of integrated feminist, anti-racist, anti-oppressive, and culturally informed approaches to service delivery.
• Knowledge of Indigenous Gender-Based Analysis theory and methodology.
• Knowledge of case management, risk assessment, safety planning, and supportive counselling practices.
• Knowledge of community resources, referral pathways, housing services, justice systems, and support programs throughout Ontario.
• Knowledge of not-for-profit Indigenous organizations and community-based service delivery models.

Please know, this is an existing role we are looking to fill.

We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.