Crisis Response Coordinator

Ontario Native Women's Association; Northwestern Ontario; On-site; CAD 65,000 - 90,000; Full time

Job summary

Ontario Native Women’s Association (ONWA) seeks a Crisis Response Coordinator to deliver immediate crisis response, stabilization supports, and system navigation for Indigenous women at risk of trafficking or who are exiting trafficking situations.

The role emphasizes trauma-informed, culturally grounded services, collaboration with police, shelters, and health providers, and leadership in coordinating urgent interventions and long‑term support planning within Ontario.

Qualifications

• Post-secondary diploma or degree in Counselling, Social Work, Psychology is required or considered an asset.
• Experience in crisis intervention and trauma-informed care is essential.
• Experience advocating for Indigenous women and survivors of trafficking is highly valued.

Responsibilities

• Provide immediate crisis response, stabilization supports, and system navigation for Indigenous women at risk of trafficking or exiting trafficking situations.
• Coordinate emergency interventions, safe transportation, referrals, advocacy, and culturally grounded programming.
• Lead, train, and provide guidance to Crisis Response Workers and team members to ensure coordinated service delivery.

Skills

Crisis intervention

Trauma-informed care

Case management

Risk assessment

Crisis response leadership

Interagency collaboration

Verbal/written communication

Multidisciplinary teamwork

Training delivery

Microsoft Office

Indigenous language (asset)

Education

Post-secondary diploma or degree in Counselling, Social Work, Psychology

Job description

Why make ONWA your career choice?

Make a difference in the lives of Indigenous peoples by supporting and advocating for positive change.ONWA prides itself on providing all employees with a total rewards package that is generous and supports our workforce and their family members:

• Competitive salaries
• Generous paid vacation time
• Paid time off at Christmas above paid vacation time
• Additional paid stat and civic holidays
• 35 hour work week
• Comprehensive benefits program including health, paramedical, dental, vision and EAP. All premiums covered by the employer
• Healthcare Spending Account and Lifestyle Spending Account
• Participate in CAAT defined benefit pension plan and retire with secure lifetime retirement income
• Paid sick days
• Paid cultural/personal wellness days
• Flexible scheduling to support work-life balance
• Ongoing professional development

VISION

At the Ontario Native Women’s Association (ONWA), we celebrate and honour the safety and healing of Indigenous Women and Girls as they take up their leadership roles in the family, community, provincially, nationally and internationally for generations to come.

SCOPE

The Crisis Response Coordinator provides immediate crisis response, systemic advocacy, stabilization supports, and system navigation services to Indigenous women who are at risk of human trafficking, are actively being trafficked, or are exiting situations of trafficking and exploitation. Reporting to the assigned Branch Manager, this role ensures women receive timely, trauma-informed, culturally grounded, and Community Member-centred supports that promote safety, healing, recovery, and long-term stability.

The Crisis Response Coordinator works collaboratively with Crisis Response Workers, the Crisis Response Team, police services, community agencies, shelters, housing providers, healthcare professionals, and other service providers to coordinate emergency interventions, safe transportation, referrals, advocacy, culturally grounded programming, and ongoing support. The role also provides leadership, training, guidance, and system navigation support to ensure coordinated service delivery, effective crisis response, and successful transitions to long-term supports and resources.

QUALIFICATIONS

SKILLS:

• Post-secondary diploma or degree in Counselling, Social Work, Psychology, or a related field; Master's degree considered an asset.
• Minimum three (3) years of experience working with and advocating for sexually trafficked women.
• Minimum three (3) years of experience supporting and advocating for Indigenous women.
• Previous supervisory or leadership experience is considered an asset.
• Demonstrated experience providing crisis intervention, conflict resolution, supportive counselling, and case management services.
• Proven ability to assess risk, mediate conflict, and effectively respond to crisis situations.
• Strong organizational, project management, and time management skills.
• Excellent verbal, written, interpersonal, and relationship-building skills.
• Experience delivering training, education sessions, and presentations.
• Strong ability to manage competing priorities while maintaining quality service delivery.
• Ability to work independently and collaboratively within multidisciplinary teams.
• Proficiency with Microsoft Office Suite, Office 365, databases, and related technologies.
• Ability to speak an Indigenous language is considered an asset.

KNOWLEDGE:

• Knowledge of trauma-informed care, crisis intervention, and stabilization practices.
• Specialized knowledge of trauma, mental health, substance use, addictions, and recovery-oriented support services.
• Knowledge of human trafficking, sexual exploitation, gender-based violence, and systemic barriers experienced by Indigenous women.
• Understanding of integrated feminist, anti-racist, anti-oppressive, and culturally informed approaches to service delivery.
• Knowledge of Indigenous Gender-Based Analysis theory and methodology.
• Knowledge of case management, risk assessment, safety planning, and supportive counselling practices.
• Knowledge of community resources, referral pathways, housing services, justice systems, and support programs throughout Ontario.
• Knowledge of not-for-profit Indigenous organizations and community-based service delivery models.

Please know, this is an existing role we are looking to fill.

We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.