Creditor Engagement Manager

The Credit Counselling Society; Toronto; Hybrid; CAD 76,000 - 82,000; Full time

Benefits offered by this job

3 weeks vacation

CCS days

Sick/Personal Days

Flexible benefits package

Long-term savings with employer match

Educational reimbursements

Bilingual (French and English) credits

Mentorship programs

Employee and Family Assistance Program

Job summary

The Credit Counselling Society in Toronto is seeking a Creditor Engagement Manager to manage creditor relationships, develop partnerships, and align initiatives with our mission. You will identify prospective contacts, assess needs, advance opportunities, support implementation, and nurture long-term relationships.

You will work with teams to deliver on commitments, leveraging your background in financial services or debt help and your collaborative, solution-focused approach.

Qualifications

• Post-secondary diploma in a related field; degree an asset.
• Minimum of five years of experience in relationship management, financial services, consumer credit, or collections.
• Strong knowledge of financial services and consumer credit; industry experience an asset.
• Strong relationship-building skills with credibility with stakeholders.
• Confident facilitation with senior-level stakeholders.
• Strong analytical skills to interpret data and derive insights.
• Project leadership and prioritization skills.
• Adaptable, collaborative, solution-focused.
• Proficient with Microsoft 365; CRM/BI tools an asset.
• Ability to collaborate internally without direct authority.
• Commitment to mission and to maintaining objectivity of counselling services.

Responsibilities

• Manage creditor relationships and nurture partnerships.
• Identify and engage prospective contacts; assess needs and goals.
• Advance partnership opportunities and support implementation.
• Grow established relationships over time; escalate when needed.
• Prioritize multiple initiatives and collaborate with teams to meet commitments.

Skills

Relationship management

Financial services

Consumer credit

Stakeholder influence

Facilitation skills

Analytical skills

Project leadership

CRM / BI tools

Collaboration

Education

Post-secondary diploma in a related field

Tools

MS 365

CRM/BI tools

Job description

What This Role Involves:

The Creditor Engagement Manager helps to manage creditor relationships, develops and nurtures partnerships, and coordinates initiatives to strengthen creditor support for CCS’ services and mission. You’ll identify and engage prospective contacts, understand their needs and goals, advance partnership opportunities, and supporting implementation, and growing established relationships over time.

As a self-starter, you will effectively prioritize relationships and opportunities, manage multiple initiatives, and determine where escalation is needed. You will build and maintain trusting and transparent relationships, while working collaboratively with other teams to deliver on partner commitments.

Your experience in financial services, consumer credit, or debt help (e.g., non-profit credit counselling, insolvency) is an asset.

What We Have To Offer:

The starting salary range for this role is $76,154 – 81,874.Initial offer will consider related education and/or experience that exceeds the requirements below. Annual salary reviews recognize team members’ performance in their role.

Our employees value the meaningful impact they make each day, the caring and collaborative relationships with peers, and the commitment to supporting their success, including healthy work-life balance.

Our total compensation package includes (prorated for first year):

• 3weeks vacation, 3 CCS days, and 6 Sick/Personal Days each year.

• Flexible health and wellness benefits package.

• Long-term savings program, with employer matching.

• Educational reimbursements.

• Bilingual Credit for those speaking both French and English in their roles.

• Employee Development and Mentorship Programs.

• Employee and Family Assistance Program.

What We Are Looking For:

The successful applicant for this position will bring the following qualifications:

• Post-secondary diploma in a related field (e.g., business, finance, communications) is required, with degree an asset.

• Minimum of five years of experience (e.g., relationship management, financial services, consumer credit, collections).

• Strong knowledge of financial services and consumer credit, with industry experience an asset.

• Strong relationship building skills, with a demonstrated ability to establish credibility, influence stakeholders, and advance shared objectives.

• Confident facilitation skills, communicating effectively and sensitively with senior-level stakeholders.

• Strong analytical skills(e.g., interpret data, identify meaningful insights, communicate impact).

• Project leadership and prioritization skills.

• Adaptable, collaborative, and solution focused.

• Proficient with Microsoft 365 applications; experience with CRM, reporting, and/or business intelligence tools an asset.

• Ability to collaborate internally, building alignment and coordinating work without direct authority.

• Commitment to mission, and to maintaining the objectivity of counselling services.

Who We Are:

CCS is an accredited non-profit organization supporting clients encountering financial challenges. Every year, we change the lives of thousands of peoplewho are looking for help to get their life back.

Our mission, should you choose to accept it: We Help. We Educate. We Give Hope.

CCS is committed to the ongoing development of a safer, respectful and equitable space for those working with us(see Commitment to Equity, Diversity, and Inclusion).

Work Environment:

This full-time position (35 hours/week) works on a hybrid basis out of the Toronto office.The successful candidate will have a typical schedule of 9:00 am – 5:00 pm (Eastern), although scheduling flexibility is required.Occasional business travel will be required in this role as well.

We are an equal opportunity employer..Candidates must be eligible to work in Canada on a full-time basis. Due to the volume of applications, only those selected for interviews will be contacted. Thank you for your interest!

Keywords: credit, collection, business development, relationship development, presentation, public speaking, partnership, insolvency.