Credit Support Associate - Vancouver

RBC; Vancouver; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated credit specialist to join their team. In this hybrid role, you will provide exceptional service by answering incoming calls and assisting clients with credit applications. You'll utilize your lending experience and analytical mindset to guide partners through the credit submission process, ensuring adherence to policies and procedures. This position offers a dynamic work environment where teamwork and professional growth are valued. If you're passionate about delivering trusted advice and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Comprehensive Total Rewards Program

Supportive leadership for development

Opportunity for greater responsibility

Qualifications

• Experience in lending and credit assessment is essential.
• Strong analytical and problem-solving skills are required.

Responsibilities

• Provide high-quality telephone service and support for credit applications.
• Assist clients with system navigation and credit policy interpretation.

Skills

Lending experience

Analytical mindset

Problem-solving skills

Basic knowledge of credit policies

Bilingual in French and English

Tools

Casper

Linx

Job description

2 days ago Be among the first 25 applicants

What is the opportunity?

In this role, you will receive incoming calls from the branch network, the Advice Centre, and Mortgage Specialists teams across the country. You will serve as a credit specialist, answering questions about credit policies and providing advice on credit structuring for in-flight applications, as well as offering procedural, navigational, and application support with Casper and Linx systems. You will review and assess credit applications submitted by Mortgage Specialists or Branch channels based on business needs.

Job Summary

Job Description

What is the opportunity?

(Repeated content, consider removing redundancy for conciseness)

Please note: This is a hybrid opportunity, for applicants within commuting distance to the 2985 Virtual Way office in Vancouver.

What will you do?

• Provide high-quality telephone service
• Act as the first point of contact and expert in interpreting credit policies and guidelines for individuals
• Assist and guide partners to submit quality credit applications to Credit Adjudication teams
• Assist clients with System and Tool navigation, integrating resources into conversations to support advice and recommendations
• Demonstrate commitment to First Call Resolution by taking ownership of caller problems at first contact, applying RBC processes, policies, and procedures
• Exercise agility to balance customer service and business risk
• Maintain knowledge of credit policies and procedures using all available tools
• Adapt in a dynamic environment with frequent changes, emphasizing teamwork
• Ensure credit submissions include sound judgment and adhere to policies and procedures
• Verify credit applications and required documentation thoroughly

What do you need?

Must have:

• Lending experience
• Commitment, organization, effectiveness, and accountability
• Basic knowledge of RBC credit policies with excellent fast learning skills
• Analytical mindset and strong team spirit
• Capacity to take on additional responsibilities
• Proven problem-solving skills
• Ability to work shifts within business hours (7am - 7pm PST Mon-Thu, 7am - 6pm PST Fri, 8am - 4pm PST Sat)

Nice to have:

• Knowledge of Casper and Linx systems
• Previous contact center experience
• Bilingual in French and English

What’s in it for you?

We thrive on challenges, growth, and teamwork to deliver trusted advice that helps clients thrive and communities prosper. We value diversity, support professional development, and aim for mutual success.

• Comprehensive Total Rewards Program
• Supportive leadership for your development
• Opportunity for greater responsibility

Job Skills

Answering Telephones, Credit, Credit Policies, English Language, Multitasking, Telephone Communications