Credit Support Associate - Vancouver

RBC; Vancouver; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated credit specialist to provide exceptional service and guidance in credit applications. In this hybrid role, you will engage with clients and partners, ensuring adherence to credit policies while navigating dynamic challenges. Join a team that values collaboration and continuous growth, where your contributions can significantly impact client success and community prosperity. This role offers the chance to develop your skills in a supportive environment while taking on increasing responsibilities. If you are passionate about helping clients thrive, this opportunity is perfect for you.

Benefits

Leaders who support your development

Opportunity for career growth

Comprehensive Total Rewards Program

Qualifications

• Must have lending experience and a strong analytical spirit.
• Ability to work shifts within specified business hours.

Responsibilities

• Provide high-quality telephone service and assist clients with credit applications.
• Act as the first point of contact for credit policy interpretation.

Skills

Lending experience

Analytical skills

Problem solving

Customer service

Bilingual (French and English)

Tools

Casper

Linx

Job description

In this role you will receive incoming calls from the branch network, the Advice Centre and Mortgage Specialists teams from across the country. You will function as a credit specialist answering questions about credit policies and/or providing advice on credit structuring for in flight applications, as well as procedural, navigational and application support with Casper and Linx systems. You will review and assess credit applications submitted by Mortgage Specialist or Branch channels based on business needs.

Please note: This is a hybrid opportunity, for applicants within commuting distance to the 2985 Virtual Way office location in Vancouver.

What will you do?

• Provide high quality telephone service
• Act as the first point of contact and expert in the interpretation of credit policies and guidelines for individuals
• Assist and guide our partners so that they can submit quality credit applications to the Credit Adjudication teams
• Assists clients with System and Tool navigation and integrates resources and materials into conversations to support advice and recommendations
• Demonstrates commitment to First Call Resolution by taking ownership & accountability of caller problems at the first point of contact and by applying appropriate RBC processes, procedures and policies
• Exercise agility to maintain a good balance between customer service and business risk
• Maintain his/her knowledge of credit policies and procedures using all the tools available to you
• Evolve in a dynamic environment, with frequent changes, and where teamwork is the privileged
• Ensure submissions include sound credit judgment and adherence to policy and procedures
• Provide complete verification of credit applications and required documentation

What do you need?

Must have:

• Lending experience
• Be committed, organized, effective and accountable
• Have basic knowledge about RBC credit policies while possessing excellent fast learning skills
• Developed analytical spirit as well as a strong team spirit
• Have the capacity to take on other responsibilities
• Have proven problem solving skills
• Ability to work shifts within the business hours of 7am - 7pm (PST) Monday to Thursday, 7am - 6pm (PST) on Fridays and 8am - 4pm (PST) on Saturdays

Nice to have:

• Knowledge of Casper and Linx systems.
• Previous experience in a contact center environment
• Bilingual in French and English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountability

Job Skills

Answering Telephones, Credit, Credit Policies, English Language, Multitasking, Telephone Communications

Job Summary

Job Description

What is the opportunity?

In this role you will receive incoming calls from the branch network, the Advice Centre and Mortgage Specialists teams from across the country. You will function as a credit specialist answering questions about credit policies and/or providing advice on credit structuring for in flight applications, as well as procedural, navigational and application support with Casper and Linx systems. You will review and assess credit applications submitted by Mortgage Specialist or Branch channels based on business needs.

Please note: This is a hybrid opportunity, for applicants within commuting distance to the 2985 Virtual Way office location in Vancouver.

What will you do?

• Provide high quality telephone service
• Act as the first point of contact and expert in the interpretation of credit policies and guidelines for individuals
• Assist and guide our partners so that they can submit quality credit applications to the Credit Adjudication teams
• Assists clients with System and Tool navigation and integrates resources and materials into conversations to support advice and recommendations
• Demonstrates commitment to First Call Resolution by taking ownership & accountability of caller problems at the first point of contact and by applying appropriate RBC processes, procedures and policies
• Exercise agility to maintain a good balance between customer service and business risk
• Maintain his/her knowledge of credit policies and procedures using all the tools available to you
• Evolve in a dynamic environment, with frequent changes, and where teamwork is the privileged
• Ensure submissions include sound credit judgment and adherence to policy and procedures
• Provide complete verification of credit applications and required documentation

What do you need?

Must have:

• Lending experience
• Be committed, organized, effective and accountable
• Have basic knowledge about RBC credit policies while possessing excellent fast learning skills
• Developed analytical spirit as well as a strong team spirit
• Have the capacity to take on other responsibilities
• Have proven problem solving skills
• Ability to work shifts within the business hours of 7am - 7pm (PST) Monday to Thursday, 7am - 6pm (PST) on Fridays and 8am - 4pm (PST) on Saturdays

Nice to have:

• Knowledge of Casper and Linx systems.
• Previous experience in a contact center environment
• Bilingual in French and English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountability

Job Skills

Answering Telephones, Credit, Credit Policies, English Language, Multitasking, Telephone Communications

Additional Job Details

Address:

2985 VIRTUAL WAY, SUITE 302:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-29

Application Deadline:

2025-05-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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About the company

Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...