Credit Specialists Boyne Clarke LLP

Kibbi Technologies Inc.; Halifax; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Growth & Learning

Work-Life Balance

Wellness-Focus

Comprehensive Benefits

Community Impact

Job summary

Boyneclarke LLP is seeking a Credit Specialist to join our creditor team in a fully in-office role in Dartmouth, Halifax. The ideal candidate will handle outbound calls, negotiate payment plans, and guide borrowers through debt recovery options with a strong emphasis on customer service.

The role requires 1–2 years of experience in customer service, debt recovery is a plus, and proficiency with Outlook and Microsoft Office.

Qualifications

• 1–2 years of customer service experience, with de‑escalation skills
• Experience in debt collection or financial services is an asset
• Strong communication and time-management abilities

Responsibilities

• Contact borrowers via phone, email, and other channels to collect overdue debts.
• Negotiate payment plans and settlements to resolve outstanding debts.
• Explain debt recovery processes and available options to borrowers.
• Document all communications and payment arrangements accurately.
• Follow up with borrowers to ensure arrangements are upheld.
• Maintain alignment with policies, procedures, and goals while delivering good customer service.
• Collaborate with team members to share best practices and strategies.
• Support client and lawyer reporting requirements.
• Meet weekly and monthly KPIs.

Skills

Customer service

Communication

De-escalation

Outlook

Microsoft Office

Tools

Outlook

Microsoft Office

Job description

Credit SpecialistFull-time

Boyneclarke Llp

Halifax, NS [https://ca.jooble.org/jobs/Halifax%2C-NS]

Credit Specialist

Location: This position is fully in-office, Downtown Dartmouth, BOYNECLARKE LLP

Are you ready to make your mark at a law firm that values your professional growth and personal well-being? At BOYNECLARKE LLP, we are more than a legal practice; we’re a community committed to success, balance, and wellness.

Why Join BOYNECLARKE LLP?

• Growth & Learning: We foster a culture of continuous learning and offer resources for professional development.
• Work-Life Balance: Enjoy flexible scheduling and generous paid time off to support your career and personal needs.
• Wellness-Focus: Access wellness programs, including fitness classes, wellness subsidies, and free 24/7 virtual healthcare.
• Comprehensive Benefits: Choose from cost‑shared health & dental options, and enjoy our RRSP matching program.
• Community Impact: Make a difference through firm‑sponsored volunteer time and monthly employee‑selected charitable giving.

About This Role

We are in search of an individual with exceptional customer service skills to join our Creditor team. The ideal candidate will be comfortable conducting outbound calls daily, navigating challenging conversations with borrowers, and is driven, attentive and adaptable. If you have a balance of persistence and empathy in your communication, you will thrive in this position.

Key Responsibilities

• Contact borrowers via phone, email, and other avenues to collect overdue debts.
• Negotiate payment plans and settlements with customers to resolve outstanding debts.
• Help borrowers understand the debt recovery process and help them navigate all available options.
• Document all communications and payment arrangements accurately.
• Follow up with borrowers to ensure arrangements are upheld.
• Prioritize excellent customer service while adhering to policies, procedures and goals.
• Collaborate with other team members to share best practices and strategies.
• Support client and lawyer reporting requirements.
• Meet weekly and monthly Key Performance Indicators.

What You Bring

• Experience:1-2 years of customer service experience, including de‑escalation and navigating challenging conversations. Experience in the financial industry, with inbound/outbound calls, or debt recovery considered an asset.
• Skills:Exceptional time management, attention to detail, and communication skills with demonstrated patience, empathy, and understanding.
• Mindset:Goal‑oriented, critical thinker, problem‑solver, and team‑player with positive attitude excited to contribute to a collaborative culture.
• Tech Proficiency:Adept at using technology such as Outlook and Microsoft Office, with a talent for learning new software quickly.

At BOYNECLARKE LLP, we are dedicated to our communities, clients, and our teams.

We know that fostering diversity and inclusion allows everyone to bring their full potential and creates a welcoming and positive environment for everyone.

We are committed to continuously learning, growing, and being representative of the communities in which we serve.

We encourage applications from individuals of the Global Majority, members of the 2SLGBTQIA+ community, women, and people with disabilities to apply.

If you require accommodation(s) in order to participate in the recruitment process with us, please reach out through View email address on jobs.jobcopilot.com [https://ca.jooble.org/away/-1767635988113645779?p=1&pos=0&rgn=3816&pageType=7&jobAge=13&relb=138&brelb=115&scr=3618.6858&bscr=3015.5715&jdpSource=101&jdpid=4181689936714726121&crId=CA_-8005052770823430756CA_3816]or View phone number on jobs.jobcopilot.com [https://ca.jooble.org/away/-1767635988113645779?p=1&pos=0&rgn=3816&pageType=7&jobAge=13&relb=138&brelb=115&scr=3618.6858&bscr=3015.5715&jdpSource=101&jdpid=4181689936714726121&crId=CA_-8005052770823430756CA_3816].