Credit Representative ( Parental leave replacement)

Lactalis; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Social advantages

Food donation

Free drinks (coffee, tea, etc.)

Years of Service Recognition Program

Social club

Job summary

Lactalis Canada is seeking a Credit Representative to manage customer orders release and payment collection for an assigned portfolio. The role collaborates with internal stakeholders to keep accounts current, resolve inquiries, and process deductions in a timely manner.

Contract duration from November 2026 to November 2027. Strong reconciliation, analytical, and communication skills are essential to ensure accurate billing and timely collections within a fast-paced dairy business.

Qualifications

• College diploma in Accounting/Finance is an asset.
• Certified Credit Professional Designation or working towards is an asset.
• At least 2 years of collections and deductions resolution experience is required.
• Experience using a web-based AR application, preferably SAP.
• Excellent verbal and written communication skills
• Strong reconciliation, negotiation and analytical skills
• Strong interpersonal and organizational skills
• Effectively collaborate with cross-functional teams
• Proficient with standard office computer technology including strong proficiency with Lotus Notes, Excel and Word
• Ability to work in a team environment with minimal supervision
• Accounting skills; able to reconcile AR sub-ledger to the GL
• Ability to handle multiple priorities and tight deadlines
• High attention to detail and high accuracy

Responsibilities

• Approve and release customer orders, ensuring terms and credit limit are within policy.
• Manage accounts receivable portfolio and secure payments, including past-due invoices.
• Investigate and validate customer deductions with internal teams.
• Participate in monthly portfolio risk reviews with Supervisor.
• Provide guidance on payment allocation and follow-up of debit notes and invoicing disputes.
• Assist management with settlement negotiation using account history data.
• Identify opportunities for process improvements to prevent losses.
• Build strong partnerships with internal and external clients and maintain service levels.

Skills

Verbal and written communication

Reconciliation and analytical

Interpersonal and organizational

Cross-functional collaboration

Team-oriented with minimal supervision

AR and GL accounting knowledge

Education

College diploma in Accounting/Finance

Certified Credit Professional designation / in progress

Tools

SAP AR module

Web-based AR applications

Lotus Notes

Microsoft Excel

Microsoft Word

Job description

About Us

Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

About Us

Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

Job Purpose

Position: Credit Representative

Contract Duration: November 2026 – November 2027

The Credit Representative is responsible for managing the release of customer orders and collection of payment for an assigned portfolio of accounts. The Credit Representative works closely with the internal stakeholders to maintain the assigned portfolio in “current” status by ensuring that customer inquiries and deductions are actioned and resolved in a timely manner.

Responsibility

• Approve and release customer orders, ensuring customers are within terms and credit limit, and contact customers to reach satisfactory resolution on delayed payments prior to releasing orders. Consistent follow-up with internal partners for action and approvals is necessary to drive results.
• Manage assigned accounts receivable portfolio of customers, securing payments on accounts including past due invoices. Perform follow up activities internally and directly with customer to resolve all outstanding invoices in accordance with established timelines. Educate customers on various payment and billing options available to expedite payments.
• Manage high volume of deductions through Dispute Management System, by obtaining and entering the necessary back-ups and supporting documents. Partner with Supply Chain, Customer Service, Pricing, and Sales teams to investigate and validate customer deductions. Resolve all deductions from customer remittances including claims, debits, short payments and invalid deductions.
• Participate in monthly portfolio risk reviews with Supervisor.
• Provide guidance related to payment allocation including follow-up of unresolved debit notes and invoicing disputes.
• Assist management with settlement negotiation by providing account analysis and history data.
• Identify and recommend opportunities for process improvements and end-to-end efficiencies to management to prevent losses to Lactalis.
• Build strong partnerships with internal and external clients and provide a consistent level of customer service.

Qualifications

• College diploma in Accounting/Finance is an asset.
• Certified Credit Professional Designation or working towards obtaining the designation is an asset.
• At least 2 years of collections and deductions resolution experience is required.
• Experience using a web-based AR application, preferably SAP.
• Excellent verbal and written communication skills
• Strong reconciliation, negotiation and analytical skills
• Strong interpersonal and organizational skills
• Effectively collaborate with cross-functional teams
• Proficient with standard office computer technology including strong proficiency with Lotus Notes, Microsoft Office products such as Excel and Word
• Ability to work in a team environment with minimal supervision
• Accounting skills; able to reconcile the AR sub-ledger to the general ledger.
• Ability to handle multiple priorities and to work with tight deadlines
• High attention to detail and high accuracy

Competency

Care Dare Inspire Share

What Lactalis Will Offer

• Social advantages
• Food donation
• Free drinks (coffee, tea,etc.)
• Years of Service Recognition Program
• Social club, activities during the year

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do. At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.

Note

Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.