Credit Representative

Lactalis; Canada; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Performance-Based Bonus System

4 Weeks of Vacation

Pension with employer match 100% up to

Tuition reimbursement up to $3,000/yr

Volunteer day

Job summary

Lactalis Canada is hiring a Credit Representative to release customer orders and collect payments for an assigned portfolio. You will resolve inquiries, manage deductions, and educate customers on payment options to keep accounts current.

Responsibilities include high-volume AR management, settlement analysis, and collaboration with Supply Chain and Sales teams. Excellent communication and reconciliation skills are essential.

Qualifications

• 2+ years of collections and deductions resolution experience.
• Experience with a web-based AR application, preferably SAP.
• Strong verbal and written communication and negotiation skills.
• Ability to reconcile AR sub-ledger to the general ledger.

Responsibilities

• Approve and release orders within terms and credit limits; contact customers to resolve delays.
• Manage AR portfolio, secure payments and educate customers on options.
• Handle deductions via Dispute Management System with internal partners.
• Participate in monthly portfolio risk reviews with Supervisor.
• Provide guidance on payment allocation and follow up of debit notes.
• Assist management with settlement analysis and history data.
• Identify opportunities for process improvements to prevent losses.
• Build strong internal and external partnerships to ensure service levels.

Skills

Collections

Deductions resolution

Communication

Negotiation

Analytical

Teamwork

Excel

Lotus Notes

GL reconciliation

Education

Accounting/Finance diploma

Credit designation (pursuing)

Tools

SAP

Job description

Welcome to Lactalis Canada!We’reproud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers byForbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro andLactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, weremainfocused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

Job Purpose

The Credit Representative is responsible for managing the release of customer orders and collection of payment for an assigned portfolio of accounts. The Credit Representative works closely with the internal stakeholders to maintain the assigned portfolio in “current” status by ensuring that customer inquiries and deductions are actioned and resolved in a timely manner.

Responsibility

• 1. Approve and release customer orders, ensuring customers are within terms and credit limit, and contact customers to reach satisfactory resolution on delayed payments prior to releasing orders. Consistent follow-up with internal partners for action and approvals is necessary to drive results.
• 2. Manage assigned accounts receivable portfolio of customers, securing payments on accounts including past due invoices. Perform follow up activities internally and directly with customer to resolve all outstanding invoices in accordance with established timelines. Educate customers on various payment and billing options available to expedite payments.
• 3. Manage high volume of deductions through Dispute Management System, by obtaining and entering the necessary back-ups and supporting documents. Partner with Supply Chain, Customer Service, Pricing, and Sales teams to investigate and validate customer deductions. Resolve all deductions from customer remittances including claims, debits, short payments and invalid deductions.
• 4. Participate in monthly portfolio risk reviews with Supervisor.
• 5. Provide guidance related to payment allocation including follow-up of unresolved debit notes and invoicing disputes.
• 6. Assist management with settlement negotiation by providing account analysis and history data.
• 7. Identify and recommend opportunities for process improvements and end-to-end efficiencies to management to prevent losses to Lactalis.
• 8. Build strong partnerships with internal and external clients and provide a consistent level of customer service.

Qualifications

• College diploma in Accounting/Finance is an asset.
• Certified Credit Professional Designation or working towards obtaining the designation is an asset.
• At least 2 years of collections and deductions resolution experience is required.
• Experience using a web-based AR application, preferably SAP.
• Excellent verbal and written communication skills
• Strong reconciliation, negotiation and analytical skills
• Strong interpersonal and organizational skills
• Effectively collaborate with cross-functional teams
• Proficient with standard office computer technology including strong proficiency with Lotus Notes, Microsoft Office products such as Excel and Word
• Ability to work in a team environment with minimal supervision
• Accounting skills; able to reconcile the AR sub-ledger to the general ledger.
• Ability to handle multiple priorities and to work with tight deadlines
• High attention to detail and high accuracy

Competency

Care

Dare

Inspire

Share

What Lactalis will offer:

A Performance-Based Bonus System

4 Weeks of Vacation

A Pension Program with an Employer Match at 100% of up to 6%

Tuition reimbursement plan of up to $3,000/year

A Volunteer Day to give back to your community

Learning and Development opportunities

A commitment to internal career advancement with potential for international mobility

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders includingour people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings.We'rededicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves.We'recommitted to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.We apply an equal access to employment program and invite women, aboriginal people, visible minorities, and people with disabilities to apply.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.

As part of our commitment to fairness, trust, and transparency and our ambition to be an Employer of Choice, the base salary range for this position is: $55,700.00–$69,600.00 .

Please note:Along with a comprehensive Total Rewards package, your actual base salary will be fair, competitive, andbe basedon your skills, experience, and qualifications.

Job Segment: Customer Service Representative, Accounting, Accounts Receivable, Sustainable Agriculture, Recruiting, Customer Service, Finance, Agriculture, Human Resources