Credit Representative

Lactalis; Toronto; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Bonus program

4 weeks vacation

Benefits from day 1

Pension with employer match

Tuition reimbursement

Job summary

Lactalis Canada is seeking a Credit Representative to manage the release of customer orders and collection of payments for an assigned portfolio of accounts. You will work closely with internal stakeholders to keep accounts current by ensuring inquiries and deductions are actioned promptly.

The role requires at least 2 years in collections and deductions resolution, experience with AR systems (SAP preferred), and strong communication, reconciliation, and analytical skills.

Qualifications

• At least 2 years of collections and deductions resolution experience.
• Experience using a web-based AR application, preferably SAP.
• Excellent verbal and written communication skills.
• Strong reconciliation, negotiation and analytical skills.
• Strong interpersonal and organizational skills.
• Ability to work in a cross-functional team.

Responsibilities

• Approve and release customer orders within terms and credit limits and contact customers to resolve delayed payments.
• Manage AR portfolio and secure payments, following up to resolve past-due invoices.
• Handle deductions via Dispute Management System; coordinate with Supply Chain, CS, Pricing, and Sales.
• Participate in monthly portfolio risk reviews with Supervisor.
• Provide guidance on payment allocation and follow-up of debit notes and invoicing disputes.
• Assist management with settlement negotiations and account history analysis.
• Identify opportunities for process improvements to prevent losses.
• Build strong internal and external partnerships to ensure consistent customer service.

Skills

Communication skills

Verbal communication

Written communication

Analytical skills

Negotiation

Interpersonal skills

Organizational skills

Team collaboration

Education

College diploma in Accounting/Finance

Certified Credit Professional Designation (asset)

Tools

SAP

Lotus Notes

MS Office (Excel, Word)

Job description

About Us

Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

About Us

Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

Job Purpose

The Credit Representative is responsible for managing the release of customer orders and collection of payment for an assigned portfolio of accounts. The Credit Representative works closely with the internal stakeholders to maintain the assigned portfolio in “current” status by ensuring that customer inquiries and deductions are actioned and resolved in a timely manner.

Responsibility

• Approve and release customer orders, ensuring customers are within terms and credit limit, and contact customers to reach satisfactory resolution on delayed payments prior to releasing orders. Consistent follow-up with internal partners for action and approvals is necessary to drive results.
• Manage assigned accounts receivable portfolio of customers, securing payments on accounts including past due invoices. Perform follow up activities internally and directly with customer to resolve all outstanding invoices in accordance with established timelines. Educate customers on various payment and billing options available to expedite payments.
• Manage high volume of deductions through Dispute Management System, by obtaining and entering the necessary back-ups and supporting documents. Partner with Supply Chain, Customer Service, Pricing, and Sales teams to investigate and validate customer deductions. Resolve all deductions from customer remittances including claims, debits, short payments and invalid deductions.
• Participate in monthly portfolio risk reviews with Supervisor.
• Provide guidance related to payment allocation including follow-up of unresolved debit notes and invoicing disputes.
• Assist management with settlement negotiation by providing account analysis and history data.
• Identify and recommend opportunities for process improvements and end-to-end efficiencies to management to prevent losses to Lactalis.
• Build strong partnerships with internal and external clients and provide a consistent level of customer service.

Qualifications

• College diploma in Accounting/Finance is an asset.
• Certified Credit Professional Designation or working towards obtaining the designation is an asset.
• At least 2 years of collections and deductions resolution experience is required.
• Experience using a web-based AR application, preferably SAP.
• Excellent verbal and written communication skills
• Strong reconciliation, negotiation and analytical skills
• Strong interpersonal and organizational skills
• Effectively collaborate with cross-functional teams
• Proficient with standard office computer technology including strong proficiency with Lotus Notes, Microsoft Office products such as Excel and Word
• Ability to work in a team environment with minimal supervision
• Accounting skills; able to reconcile the AR sub-ledger to the general ledger.
• Ability to handle multiple priorities and to work with tight deadlines
• High attention to detail and high accuracy

Competency

Care
Dare
Inspire
Share

What Lactalis Will Offer

• A Competitive Base Salary
• A Performance-Based Bonus System
• 4 Weeks of Vacation
• Benefits starting day 1
• A Pension Program with an Employer Match at 100% of up to 6%
• Tuition reimbursement plan of up to $3,000/year
• A Volunteer Day to give back to your community
• Learning and Development opportunities
• A commitment to internal career advancement with potential for international mobility

Our ESG Commitment

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our Commitment To DEI

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. We apply an equal access to employment program and invite women, aboriginal people, visible minorities, and people with disabilities to apply.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.

Compensation

As part of our commitment to fairness, trust, and transparency and our ambition to be an Employer of Choice, the base salary range for this position is:$55,700.00–$69,600.00 .
Please note: Along with a comprehensive Total Rewards package, your actual base salary will be fair, competitive, and be based on your skills, experience, and qualifications.