Credit Manager, Residential Underwriting – Prime (Canada-Wide)

Strivecapital; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Strive, a dynamic start-up in the mortgage industry located in downtown Toronto, is seeking a Team Leader. This role requires strong leadership and decision-making skills to lead a team, enhance customer service, and improve operational processes. Join us in our mission to provide 'A Better Lending Experience' in a collaborative environment focused on excellence.

Benefits

Competitive base salary and discretionary incentive pay

Vacation, Paid time off, and holidays

Competitive benefits package starting immediately

Training and development catered to career growth

Qualifications

• Minimum 7+ years of mortgage experience in the broker market.
• Minimum 5+ years mortgage underwriting experience.
• Extensive knowledge of residential lending practices and products.

Responsibilities

• Lead and develop a team of Underwriters and Fulfillment Specialists.
• Monitor productivity and workflow to ensure efficiency in achieving objectives.
• Deliver an exceptional customer service experience.

Skills

Leadership

Decision-Making

Organizational Skills

Customer Service

Communication

Education

Post Secondary degree or diploma

Job description

Strive is focused on providing brokers with the best experience when it comes to funding their mortgage files. A focus on relationship building, best in market tech, and an all-star team to take the file from start to finish and beyond. We have partnered with all 3 mortgage insurers, and offer a full suite of mortgage products.

To succeed at Strive, you must embrace the fact that Strive is a start-up, has a very entrepreneurial culture and mindset and is committed to building a team-focused organization with bold goals and objectives to grow our company and reward staff excellence.

Purpose of Role:

Reporting to the Director, Prime Underwriting, this role is perfect for an outcome-focused people leader, who is seeking to join a team of driven and entrepreneurial professionals in the mortgage industry, wants to work closely with senior management, and further expand their expertise.

This position requires strong decision-making skills as the company is constantly growing and changing. Sound judgement and the ability to pivot and adapt are key skills for success.

If you have a strong desire to learn, grow, and contribute to Strive’s goal of providing a better lending experience, we invite you to apply!

Responsibilities:

• Deliver an exceptional customer service experience in every interaction
• Assist in development and maintenance of disciplined process and policy guidelines
• Assist in development of robust training for new onboarding and ongoing employee performance
• Lead and develop a team of Underwriters and Fulfillment Specialists in managing the adjudication and fulfillment functions
• Monitor productivity and workflow to ensure efficiency in achieving assigned objectives
• Responsible for compiling team performance results, with a specific focus on compliance with internal and external partner guidelines
• Identify opportunities for process improvement
• Collaborate effectively with other business units, working together to deploy new product or technology initiatives
• Work with the underwriting team to identify potential exceptions to Investor policy
• Evaluate, package, and submit exception requests to Investors where required
• Develop a solid understanding of our Underwriting platform and third-party technology solutions
• Work closely and collaborate with Senior Management as well as Treasury, Risk and IT in regards to systemic system issues that may increase operational risk
• Provide guidance, recommendations, reporting and training to QA and Credit teams in regards to Investor audits, trends and changes
• Gather any necessary information required to coordinate and analyze exceptions and ensure consistent, objective, and sound decisions in a high-volume environment
• Ensure the attainment of service standards for processing applications in accordance with company policies and procedures
• Resolve any escalated credit issues, reply to internal and external client queries, and communicate credit decisions
• Keep up to date on applicable legislation, as well as on the company’s policies, programs, procedures, and mortgage insurer policies
• Continuously learn, adapt, engage, and grow in your role and as an integral part of the organization
• Ensure you complete training and comply with confidentiality and regulatory requirements
• Act at all times in accordance with Strive’s risk appetite as defined by the RMUP
• Maintain employee, customer and partner confidentiality as described by Strive’s Employee Handbook
• Minimum 7+ years of mortgage experience in the broker market
• Minimum 5+ years mortgage underwriting experience
• Post Secondary degree or diploma required
• Strong leadership and coaching skills
• Established and meticulous organizational skills
• Sound multi-tasking skills and excellent attention to detail
• Highly developed verbal and written communication skills
• Extensive knowledge of residential lending practices and products, with an emphasis on broker originations
• Sound underwriting of Governance and enterprise risk management, as well as real estate markets nationally
• Demonstrated ability to flourish in a high-volume environment
• An ability to quickly assess and make accurate decisions
• Commitment to grow as an individual by constantly learning and staying on top of industry changes
• Strong working knowledge of all 3 Mortgage Insurer programs and guidelines
• Positive attitude and commitment to drive company growth with exceptional customer service, strong team collaboration and sound credit decisioning

Employment Type:

Full time with regular working hours

About Strive:

Strive was founded in 2020 and has since grown to a team of 85+ industry leaders with many years of experience. We are located in the heart of Toronto, at 110 Yonge Street, Suite 1704, ON M5C 1T4. At Strive, all our team members exhibit excellent collaboration, clear communication, and take a hands-on approach of support, and respect at every level of the organization. At the same time, we empower all our employees by providing an environment, resources, and tools to solve problems, be challenged, and ultimately grow.

For our customers, we aspire to always exceed their expectations – this is infused into everything and in our mission to provide “A Better Lending Experience”.

To learn more about Strive, please visit our website or LinkedIn.

What We Offer:

At Strive, we offer competitive pay and perks, that include, but are not limited to:

• Competitive base salary and discretionary incentive pay
• Vacation, Paid time off, and holidays
• Competitive benefits package that starts immediately
• A fun and welcoming learning environment to help you grow
• Working 1-1 with senior management and industry leaders
• Training and development catered to your career development needs

Additional Information:

Strive is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Management team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.