Credit Manager

fairstone; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Health and dental coverage (Manulife)

Wellness days

Group retirement savings plan

WorkPerks discounts

On-site fitness facilities

Job summary

Fairstone is seeking a Credit Manager in Montreal to oversee credit policies and lead a bilingual team. You will manage policy adherence, training, and performance while collaborating with originations to execute risk strategies.

Role includes audit remediation, maintaining KPIs, and guiding staff through complex credit processes in a dynamic, regulated environment.

Qualifications

• Minimum 5 years of credit adjudication experience.
• Experience in a financial institution and knowledge of the auto industry is preferred.
• Excellent communication, interpersonal, and negotiation skills required.

Responsibilities

• Oversee that credit policies and processes are followed.
• Train team on policies, processes, and regulatory requirements.
• Ensure team productivity, quality standards, and KPIs are met.
• Collaborate with originations to implement credit risk strategy.
• Lead audits and remediation activities from audit and compliance findings.
• Support bilingual staff recruitment and performance evaluations.

Skills

Communication

Negotiation

Interpersonal skills

Team collaboration

Education

Secondary School diploma

Tools

LOS software

Excel

Credit bureau knowledge

Job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products‑residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending‑we offer financial solutions tailored to all Canadians, including newcomers, small‑business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank.

Eden Park Inc. ("EdenPark") is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

Join Eden Park as a Credit Manager, reporting to Senior Manager, and be part of our talented and growing team!

About the Role:

• Responsibility and oversight for ensuring all Credit policies and processes are followed.
• Ensuring your team is trained on all policies, processes, and regulatory requirements.
• Ensuring your team's productivity SLAs, quality standards, and KPIs are achieved.
• Ensuring that policy escalations and decision-making adhere to proper authority levels.
• Working closely with Sr. Managers in Originations to ensure a full understanding and execution of the credit risk strategy.
• Performing audits as required and overseeing remediation activities arising from audit and compliance findings.
• Reviewing audit and compliance findings and implementing corrective actions as required.
• Assisting in the recruitment, onboarding, training, development, and retention of bilingual staff within the Credit department in Montreal.
• Completing regular check‑ins, performance reviews, coaching discussions, and mid‑year/year‑end evaluations through written and verbal communication.
• Working collaboratively with Sales, Income, Funding, and Dealer partners to support operational objectives and customer service excellence.
• Assisting in ensuring all documentation, communications, and processes supporting Quebec Credit operations are available in both official languages and comply with business and regulatory requirements.
• Supporting the team during periods of high volume, complex escalations, or business‑critical initiatives.
• Supporting the review of credit applications, and documentation processes to ensure compliance with established policies, procedures, and quality standards.
• Monitoring operational trends, productivity metrics, and quality outcomes and recommending improvements to leadership aimed at enhancing efficiency, compliance, and customer experience.

What you'll love about working here:

• Award‑Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future‑Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location‑based perks like gym memberships and Toronto Bike Share.
• On‑Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top‑up program to help you during life's big moments.

Education Requirement:

Secondary School diploma - Post Secondary Education an asset

Years of Experience:

Minimum of 5 years of Credit adjudication experience

Additional Qualifications, Certifications, Skills:

• Experience in a financial institution and knowledge of the auto industry
• Strong understanding of Equifax/Trans Union credit bureaus
• Experience with LOS software systems
• Familiarity with Microsoft office applications (Excel, PowerPoint, word).
• Excellent communication, interpersonal, and negotiation skills, with the ability to effectively interact with stakeholders at all levels.

Learn more: https://www.fairstone