Credit Associate

Mars, Incorporated; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in premium pet food is seeking a Credit Associate to enhance customer account administration. This role is crucial for managing billing processes, preparing invoices, and ensuring high-quality customer service. The ideal candidate will possess a strong accounting background, excellent problem-solving skills, and a commitment to confidentiality. Join a company that values safety, competitive wages, and ongoing education, all while contributing to the well-being of pets and their owners. If you're ready to make a difference in a vibrant and supportive environment, this opportunity is for you.

Benefits

Competitive Wages

RRSP with Company

Medical, Dental, Vision Benefits

Education Assistance Program

Free Bag of Premium Pet Food

Free Parking

Qualifications

• 1-3 years experience in Accounts Receivable/Payable accounting.
• Ability to manage accounting figures and financial records accurately.

Responsibilities

• Manage billing process and prepare accurate invoices.
• Address customer inquiries and resolve billing issues.

Skills

Accounting

Customer Service

Analytical Thinking

Communication Skills

Problem Solving

Education

Post-secondary diploma in Accounting or Finance

Tools

Microsoft Office

M3

Job description

Job Description:

Changing the World, One Kibble at a Time

Champion Petfoods is expanding! We are excited to announce we are looking for a Credit Associate to join our rapidly growing company.

Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada, Champion – with its ORIJEN and ACANA brands – is a key player in the global premium pet food industry. Our purpose, to earn pet lover trust every day so pets thrive for a lifetime, provides the foundation for our highest aspirations as a company. Being a partner to the communities that surround us – and the environment that sustains us – are top priorities.

We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

Summary

The Credit Associate - Invoicing plays a key role in Customer Account Administration, with primary responsibility to carry out billings, including invoice preparation duties such as rate and costs calculations, and for maintaining customer files and other relevant records. This position supports the growth of the company by providing a high degree of customer service to both internal and external stakeholders regarding account information and support. The Credit Associate works out of our Edmonton corporate office and reports to the Credit Manager.

What a typical day looks like

• Manage the billing process, preparing accurate and timely invoices with applicable fees and charges including freight rebills.
• Maintain an up-to-date billing system, balancing daily shipping batches and validating against shipping/receiving documents.
• Assist with period-end closing, ensuring completeness within close timelines.
• Investigate and resolve billing issues, understanding and correcting root causes.
• Address customer inquiries pertaining to account balances, invoice/statement copies, claims status, etc., responding in a knowledgeable and timely manner.
• Oversee the Return Authorization (RA) process, coordinating internal teams to finalize customer credits.
• Maintain a continuous process improvement focus, strategizing how to scale the billing function and fully utilize available technology.
• Participate in projects as a knowledge expert, and act as an internal point of contact for billing system issues or development. Recommend solutions to problems identified in research and participate or lead resolutions.
• Complete or contribute to Standard Operating Procedures (SOPs) where required and assist with developing sustainable company procedures.
• Follow all documented control and compliance requirements and realign any issues or escalate as needed to Management.
• Ad hoc projects and duties assigned by Credit Manager.
• Ensure the strict confidentiality of financial records as they relate to the organization and its business partners.

What you'll bring

• Post-secondary diploma in Accounting or Finance preferred and 1-3 years’ directly related work experience in an Accounts Receivable/Payable accounting capacity; or an equivalent combination of education and relevant work experience.
• Demonstrated ability to accurately calculate, post, correct, and manage accounting figures and financial records, expertise in account reconciliations.
• Full cycle Accounts Receivable experience an asset.
• Must possess a high level of moral judgment for handling confidential information and monetary transactions.
• Solid knowledge of accounting systems and internal controls; high proficiency with Microsoft Office products and knowledge of M3 is an asset.
• Strong work ethic and positive team attitude and team building skills.
• Sound analytical thinking, planning, prioritization, and execution skills, able to work in a fast-paced environment.
• Able to effectively communicate both verbally and in writing.
• Able to build and maintain lasting relationships with other departments, key business partners.
• Strong problem identification and resolution skills.
• Some extended hours of work may be required.

What can you expect from Champion?

• Safety: a strong commitment to ensure all people are provided with a safe, healthy and respectful environment.
• Earnings: Competitive Wages that give financial peace of mind, RRSP with Company, and donation matching.
• Industry Competitive Benefits: Medical, Dental, Vision and Employee Assistance Programs to meet your individual or family needs.
• Continuing Education: In House & Online Learning & Development, as well as an Education Assistance Program.
• Quality: a dedication to uphold the highest standards of authenticity, nutritional integrity, and food safety, to earn the trust of Pet Lovers everywhere.
• Other Perks: Free Bag of Premium Pet Food each month, Free Parking and more!

What are you waiting for? Join the pack!

Come as you are.

We value diversity in all forms and know the power it can bring. Workplace equality allows for creative ideas to bloom, diverse points of views to be heard, and increases overall happiness. That sounds pretty good to us.

Champion is an equal opportunity employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, or any other creed, you are wanted here.