Credit Associate

Mars (New); Edmonton; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Credit Associate to enhance their Customer Account Administration team. This role is pivotal in managing the billing process, ensuring accurate invoicing, and providing exceptional service to customers. The ideal candidate will have a background in accounting, strong analytical skills, and the ability to communicate effectively. Join a company that values personal and professional growth, offering a supportive environment where your contributions can make a real difference. If you're passionate about finance and eager to be part of a dynamic team, this opportunity is for you!

Benefits

Competitive Wages

RRSP with Company

Donation Matching

Medical Benefits

Dental Benefits

Vision Benefits

Employee Assistance Programs

In House & Online Learning

Education Assistance Program

Free Bag of Premium Pet Food each month

Qualifications

• 1-3 years of experience in Accounts Receivable/Payable accounting.
• Ability to manage financial records and account reconciliations.

Responsibilities

• Manage billing process and prepare accurate invoices.
• Investigate and resolve billing issues and customer inquiries.
• Participate in process improvement and maintain compliance.

Skills

Accounting

Accounts Receivable

Analytical Thinking

Communication Skills

Problem Solving

Teamwork

Education

Post-secondary diploma in Accounting or Finance

Tools

Microsoft Office

M3

Job description

time left to apply End Date: June 30, 2025 (30+ days left to apply)

job requisition id R127020

Job Description:

Changing the World, One Kibble at a Time

Champion Petfoods is expanding! We are excited to announce we are looking for a Credit Associate to join our rapidly growing company.

Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada, Champion – with its ORIJEN and ACANA brands – is a key player in the global premium pet food industry. Our purpose, To Earn Pet Lover Trust Every Day so Pets Thrive for a Lifetime, provides the foundation for our highest aspirations as a company. Being a partner to the communities that surround us – and the environment that sustains us – are top priorities.

We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

Summary

The Credit Associate - Invoicing plays a key role in Customer Account Administration, with primary responsibility to carry out billings, including invoice preparation duties such as rate and costs calculations, and for maintaining customer files and other relevant records. This position supports the growth of the company by providing a high degree of customer service to both internal and external stakeholders regarding account information and support. The Credit Associate works out of our Edmonton corporate office, and reports to the Credit Manager.

What a typical day looks like

1. Manage the billing process, preparing accurate and timely invoices with applicable fees and charges including freight rebills.
2. Maintain an up-to-date billing system, balancing daily shipping batches and validating against shipping/receiving documents.
3. Assist with period-end closing, ensuring completeness within close timelines.
4. Investigate and resolve billing issues, understanding and correcting root causes.
5. Address customer inquiries pertaining to account balances, invoice/statement copies, claims status, etc., responding in a knowledgeable and timely manner.
6. Oversee the Return Authorization (RA) process, coordinating internal teams to finalize customer credits.
7. Maintain a continuous process improvement focus, strategizing how to scale the billing function and fully utilize available technology.
8. Participate in projects as a knowledge expert, and act as an internal point of contact for billing system issues or development. Recommend solutions to problems identified in research and participate or lead resolutions.
9. Complete or contribute to Standard Operating Procedures (SOPs) where required and assist with developing sustainable company procedures.
10. Follow all documented control and compliance requirements and realign any issues or escalate as needed to Management.
11. Ad hoc projects and duties assigned by Credit Manager.
12. Ensure the strict confidentiality of financial records as they relate to the organization and its business partners.

What you'll bring

1. Post-secondary diploma in Accounting or Finance preferred and 1-3 years’ directly related work experience in an Accounts Receivable/Payable accounting capacity; or an equivalent combination of education and relevant work experience.
2. Demonstrated ability to accurately calculate, post, correct, and manage accounting figures and financial records, expertise in account reconciliations.
3. Full cycle Accounts Receivable experience an asset.
4. Must possess a high level of moral judgment for handling confidential information and monetary transactions.
5. Solid knowledge of accounting systems and internal controls; high proficiency with Microsoft Office products and knowledge of M3 is an asset.
6. Strong work ethic and positive team attitude and team building skills.
7. Sound analytical thinking, planning, prioritization, and execution skills, able to work in a fast-paced environment.
8. Able to effectively communicate both verbally and in writing.
9. Able to build and maintain lasting relationships with other departments, key business partners.
10. Strong problem identification and resolution skills.
11. Some extended hours of work may be required.

What can you expect from Champion?

1. Safety: a strong commitment to ensure all people are provided with a safe, healthy and respectful environment.
2. Earnings: Competitive Wages that give financial peace of mind, RRSP with Company, and donation matching.
3. Industry Competitive Benefits: Medical, Dental, Vision and Employee Assistance Programs to meet your individual or family needs.
4. Continuing Education: In House & Online Learning & Development, as well as an Education Assistance Program.
5. Quality: a dedication to uphold the highest standards of authenticity, nutritional integrity, and food safety, to earn the trust of Pet Lovers everywhere.
6. Other Perks: Free Bag of Premium Pet Food each month, Free Parking and more!

What are you waiting for? Join the pack!

Come as you are.

We value diversity in all forms and know the power it can bring. Workplace equality allows for creative ideas to bloom, diverse points of views to be heard, and increases overall happiness. That sounds pretty good to us.

Champion is an equal opportunity employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, or any other creed, you are wanted here.

About Us

We’ve been making ORIJEN and ACANA food for dogs and cats since 1985, and we only make premium pet food. We source only the finest WholePrey animal ingredients – the most nourishing parts of the animal – from a carefully curated group of suppliers before our Ph.D.-level nutrition experts and veterinarians craft them into safe, quality foods in our state-of-the-art kitchens. This is the best way we know to provide pets with peak nutrition, optimal nourishment and ultimate flavor. We sell our ORIJEN and ACANA pet foods in more than 90 countries and we couldn’t be more proud to see Pet Lovers around the world putting their trust in the high caliber, premium foods we craft.