Credit Analyst Assoc

Dayforce; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Dayforce, a global HCM leader headquartered in Toronto, seeks a Credit Analyst Associate to manage end-to-end collections and disputes for an established receivables portfolio. You will collaborate with Finance and business units, leverage NetSuite and other tools, and drive improvements in DSO, cash flow and customer satisfaction while ensuring accurate receivables and timely AR closure.

Ideal candidates have 3–5 years of customer service experience, a finance-related degree, and proven

Qualifications

• 3-5 years customer service experience required.
• BS/BA in Finance, Accounting, Business Administration, or equivalent.
• Exposure to Global Collections.
• Strong planning, organizational and motivational skills under pressure.
• Proficient in Windows with Outlook, Word and Excel.
• Experience in Accounts Receivable, Billing, or related areas in a high-volume environment.

Responsibilities

• Manage customer accounts to improve DSO, cash flow, customer satisfaction and retention.
• Research, negotiate, and resolve customer invoice disputes with prudent decision making.
• Collaborate with internal/external customers to resolve invoice-related disputes.
• Utilize NetSuite and other required systems to close AR transactions and flag data inaccuracies.
• Become knowledgeable in products, services, contracting, billing sources and pricing to aid in receivables closure.
• Perform appropriate collection activities to close aging receivables.
• Work cross-functionally to resolve upstream process issues delaying revenue closure.
• Drive application of on-account cash transactions to open receivables via outreach.
• Complete month-end tasks (doubtful debt provision, dispute updates, cash unallocated reports) per portfolio.

Skills

Customer service

Accounts Receivable

Global Collections

Negotiation

MS Excel

Cross-functional collaboration

Organizational skills

Communication

Education

BS/BA in Finance, Accounting, Business Administration

Tools

NetSuite

MS Office

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

Credit Analyst Assoc is responsible for managing end-to-end collections and dispute resolution of an established portfolio of customer receivables. Credit Analyst also aids support and assistance to the internal stakeholders like Finance and business units within the organization.

What You’ll Get to Do

• Proactive, collaborative, customer focused and professional management of customer accounts to improve DSO, cash flow, customer satisfaction and retention
• Empowered to effectively research, analyse, negotiate, and resolve customer invoice disputes with prudent decision making including the execution of any required credits in the financial system
• Collaborate with internal/external customers to reach an agreed upon solution to resolve invoice related disputes
• Utilize NetSuite and other required system tools to assist with timely closure of AR Transactions. Alert appropriate internal contacts of any inaccuracies with data in required systems so that corrective actions can be taken to remediate issues
• Become knowledgeable in all products, services, contracting, billing sources and pricing to aid in the closure of open receivables
• Professionally manage and perform appropriate collection activities to close customer’s aging receivables.
• Work cross-functionally to resolve upstream process issues which delay the closure of open accounts receivable and management efforts to ensure timeliness and accuracy of all revenue.
• Drive application of on account cash transactions to open receivables through client notification and/or outreach
• Ensure completion of various month-end tasks (doubtful debt provision report, updating dispute, cash unallocated and credit note reports etc.) per assigned portfolio.

Skills and Experience We Value

• Strong customer service orientation. 3-5 years customer service experience required, with a strong preference for external client-facing experience.
• BS/BA in Finance, Accounting, Business Administration, or equivalent work experience.
• Exposure to Global Collections
• Must have strong planning, organizational and motivational skills, be flexible, and must work well under pressure with the ability to manage multiple tasks efficiently.
• Comprehensive working knowledge of PC in a windows environment, utilizing Microsoft Outlook, Word, and Excel
• Excellent interpersonal and negotiation skills and desire to work cross functionally with other teams
• Experience in Accounts Receivable, Billing, Customer Services, or related areas in a high-volume environment preferred

What Would Make You Really Stand Out

• Hands-on experience in Global Collection
• Good customer service skills as handling clients globally

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.