Creative Services Manager

The Home Depot; Old Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager of Creative Services to join their Digital User Experience team. This exciting role involves leading a talented team of designers to create outstanding, customer-centric content for various digital platforms. You will collaborate closely with key business units to transform business goals into compelling creative assets and experiences. If you're passionate about design, leadership, and driving results in a dynamic environment, this opportunity is perfect for you. Join a forward-thinking company that values innovation and creativity, and make a significant impact on digital experiences for customers across Canada.

Qualifications

• 5+ years of experience in creative services or related field.
• 2-5 years of leadership experience managing creative teams.

Responsibilities

• Lead and mentor a team of designers and multimedia specialists.
• Manage multiple projects ensuring timely delivery and quality.

Skills

Leadership

Communication

Project Management

Adobe Creative Suite

Digital Marketing

Problem-Solving

Creative Thinking

Organizational Skills

Education

University/College degree

Tools

Adobe AEM

Salesforce Marketing Cloud

Airtable

Trello

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

As an integral member of the Digital User Experience team, the Manager of Creative Services is tasked with creating best in class experiences and leading a team of visual designers to deliver outstanding, customer-centric content across Home Depot Canada’s digital platforms, including email, flyer, and Homedepot.ca.

This role involves close collaboration with Marketing, Product, Production, IT, and key business units to understand business goals and customer needs, transforming them into creative assets, compelling stories, and ultimately, effective and inspiring experiences.

Key Responsibilities:

Leadership & Management:

• Lead, mentor, and manage a team of designers, copywriters, and multimedia specialists.
• Foster a collaborative and innovative team environment.
• Oversee the recruitment, training, and development of creative team members.

Creative Direction:

• Develop and implement creative style guides and strategies that align with the company's brand and marketing goals.
• Provide creative direction and feedback to ensure high-quality output.
• Stay updated with industry trends and incorporate them into creative processes.

Project Management:

• Manage multiple projects simultaneously, ensuring timely delivery and adherence to budgets.
• Coordinate with other departments to understand project requirements and deliverables.
• Maintain a project management system to track progress and deadlines.

Client & Stakeholder Relations:

• Act as the primary point of contact for internal and external clients regarding creative projects.
• Present creative concepts and campaigns to stakeholders and clients.
• Gather and incorporate feedback to refine creative outputs.

Quality Control:

• Ensure all creative work meets brand standards and guidelines.
• Conduct regular reviews and audits of creative content to maintain consistency and quality.

Competencies:

• Collaborates
• Action Oriented
• Drives Results
• Communicates Effectively
• Plans and Aligns
• Customer Focus

Skills:

Leadership & Communication:

• Strong leadership skills with the ability to inspire and motivate a creative team.
• Excellent verbal and written communication skills.
• Ability to articulate creative concepts and strategies clearly.

Creative & Technical Proficiency:

• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Strong understanding of digital platforms such as Adobe AEM and Salesforce Marketing Cloud.
• Ability to think creatively and strategically.

Project Management:

• Exceptional organizational and project management skills.
• Ability to manage multiple projects and deadlines effectively.
• Experience with project management tools (e.g., Airtable, Trello).

Industry Knowledge:

• In-depth knowledge of current design and marketing trends.
• Understanding of branding, advertising, and digital marketing principles.
• Inclusive design practices aligned with WCAG / AODA regulations

Problem-Solving:

• Strong problem-solving skills with the ability to handle complex challenges.
• Ability to adapt to changing priorities and work under pressure.

Travel Requirements:

• Limited – generally limited to the GTA stores and Innovation Centre

Physical Requirements:

• Extended Sitting

Hybrid Work:

• In Person – 3 days per week

Working Conditions:

Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education:

University/College degree in a related area of study, or equivalent experience.

Minimum Years of Work Experience:

• 5

Minimum Leadership Experience:

• 2 - 5 years

Certifications:

• None

Other Requirements/Assets:

Experience with Salesforce Marketing Cloud, Adobe AEM preferred but not required