Creative Services Manager

The Home Depot; Old Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Manager of Creative Services, where your leadership will inspire a dynamic team of designers and multimedia specialists. This role is pivotal in shaping customer-centric experiences across digital platforms, collaborating closely with various departments to transform business goals into compelling creative assets. You'll develop and implement creative strategies that align with brand objectives while managing multiple projects and fostering a collaborative environment. If you're passionate about creativity and innovation, this opportunity is perfect for you to make a significant impact in a vibrant workplace.

Qualifications

• 5+ years of experience in a creative management role.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead and mentor a team of designers and multimedia specialists.
• Manage multiple creative projects ensuring timely delivery.
• Act as the primary contact for clients on creative projects.

Skills

Leadership

Communication

Adobe Creative Suite

Project Management

Problem-Solving

Digital Marketing

Creative Direction

Organizational Skills

Education

University/College degree in a related area

Tools

Adobe AEM

Salesforce Marketing Cloud

Airtable

Trello

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

As an integral member of the Digital User Experience team, the Manager of Creative Services is tasked with creating best in class experiences and leading a team of visual designers to deliver outstanding, customer-centric content across Home Depot Canada’s digital platforms, including email, flyer, and Homedepot.ca.

This role involves close collaboration with Marketing, Product, Production, IT, and key business units to understand business goals and customer needs, transforming them into creative assets, compelling stories, and ultimately, effective and inspiring experiences.

Key Responsibilities:

Leadership & Management:

1. Lead, mentor, and manage a team of designers, copywriters, and multimedia specialists.
2. Foster a collaborative and innovative team environment.
3. Oversee the recruitment, training, and development of creative team members.

Creative Direction:

1. Develop and implement creative style guides and strategies that align with the company's brand and marketing goals.
2. Provide creative direction and feedback to ensure high-quality output.
3. Stay updated with industry trends and incorporate them into creative processes.

Project Management:

1. Manage multiple projects simultaneously, ensuring timely delivery and adherence to budgets.
2. Coordinate with other departments to understand project requirements and deliverables.
3. Maintain a project management system to track progress and deadlines.

Client & Stakeholder Relations:

1. Act as the primary point of contact for internal and external clients regarding creative projects.
2. Present creative concepts and campaigns to stakeholders and clients.
3. Gather and incorporate feedback to refine creative outputs.

Quality Control:

1. Ensure all creative work meets brand standards and guidelines.
2. Conduct regular reviews and audits of creative content to maintain consistency and quality.

Competencies:

1. Collaborates
2. Action Oriented
3. Drives Results
4. Communicates Effectively
5. Plans and Aligns
6. Customer Focus

Skills:

Leadership & Communication:

1. Strong leadership skills with the ability to inspire and motivate a creative team.
2. Excellent verbal and written communication skills.
3. Ability to articulate creative concepts and strategies clearly.

Creative & Technical Proficiency:

1. Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
2. Strong understanding of digital platforms such as Adobe AEM and Salesforce Marketing Cloud.
3. Ability to think creatively and strategically.

Project Management:

1. Exceptional organizational and project management skills.
2. Ability to manage multiple projects and deadlines effectively.
3. Experience with project management tools (e.g., Airtable, Trello).

Industry Knowledge:

1. In-depth knowledge of current design and marketing trends.
2. Understanding of branding, advertising, and digital marketing principles.
3. Inclusive design practices aligned with WCAG / AODA regulations.

Problem-Solving:

1. Strong problem-solving skills with the ability to handle complex challenges.
2. Ability to adapt to changing priorities and work under pressure.

Travel Requirements:

Limited – generally limited to the GTA stores and Innovation Centre.

Physical Requirements:

Extended Sitting.

Hybrid Work:

In Person – 3 days per week.

Working Conditions:

Working in an office setting: computer work, camera on virtual meetings, taking support calls.

Minimum Education:

University/College degree in a related area of study, or equivalent experience.

Minimum Years of Work Experience:

5.

Minimum Leadership Experience:

2 - 5 years.

Certifications:

None.

Other Requirements/Assets:

Experience with Salesforce Marketing Cloud, Adobe AEM preferred but not required.