Courier Team Lead

FedEx Group; Rimouski; On-site; CAD 52,000 - 66,000; Full time

Job summary

FedEx Group in Rimouski, Quebec seeks a dedicated supervisor to oversee daily sort, delivery, and pickup activities, including the home-domicile/feeder operations where applicable. You will lead the sector, model best practices, mentor hourly staff, and exemplify leadership, communication, and conflict-resolution skills in a fast-paced logistics environment.

The ideal candidate has a high school diploma, at least one year of courier experience, and a proven ability to train and motivate teams.

Qualifications

• High school diploma or equivalent.
• One year current Courier experience.
• Must complete all basic and recurrency training, including DG specialist certification; maintain accreditation through yearly recurrency training.

Responsibilities

• Oversee daily sort, delivery and pickup activities and related operations.
• Lead the sector using best practices and ensure efficient operations.
• Mentor hourly employees and demonstrate leadership and strong communication.
• Maintain safety standards and ensure compliance across all processes.
• Resolve conflicts and communicate effectively to drive performance.

Skills

Leadership

Communication

Conflict resolution

Mentoring

Team supervision

Excel

Education

High school diploma/equivalent

Tools

Excel

Job description

This is an interview position. Aider la direction à superviser le tri, la livraison et le ramassage quotidiens ainsi que les opérations et vols d’apport de la succursale à domicile (s’il y a lieu). Mener le secteur en assurant les meilleures pratiques et l’exploitation efficace, et donner l’exemple aux employés horaires en devenant un mentor et en démontrant un comportement exemplaire, y compris une forte capacité de communication, de résolution de conflits et de leadership (par les meilleures pratiques). To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods).

COMPÉTENCES REQUISES

Exigences scolaires

Diplôme d’études secondaires ou l’équivalent

Expérience

Nombre minimum d’années requis pour accéder à ce poste

Un (1) an d’expérience actuelle en tant que messager

Autres exigences précises en matière d’expérience obligatoire: (souhaitable)

Voie de développement personnel d’Excel

Exigences techniques

Solide connaissance des éléments suivants:

Permis de conduire en règle et bon dossier de conduite.

Réussir toutes les formations de base et formations périodiques (y compris la certification de spécialiste des matières dangereuses). Doit maintenir l’accréditation par la formation périodique annuelle avant l’expiration.

Se tenir au courant de la formation pratique et des mises à jour des méthodes de conduite défensive.

Bien comprendre les services de FedEx, leurs modalités et le fonctionnement général de l’entreprise.

Pouvoir soulever des charges de 70lb et manœuvrer, à l’aide d’un appareil approprié, des colis pesant jusqu’à 150lb.

Une certaine connaissance des activités de Federal Express et de la réglementation douanière canadienne constitue un atout.

Bien maîtriser la communication et les relations humaines avec la capacité de motiver, d’encadrer et de former les employés au travail.

Capacité d’établir des priorités et de déléguer de manière urgente.

Relations humaines

Avoir démontré une excellente maîtrise des relations humaines, des relations avec la clientèle et de la communication.

Bonne maîtrise de l’analyse, de la résolution de problèmes, de l’établissement de priorités et de l’organisation.

Esprit d’équipe

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

High school diploma/equivalent

Related Experience Requirements

Minimum number of years required for entry to this job

One (1) year current Courier experience

Other specific mandatory experience requirements - (Preferred)

Personal Development Stream of Excel

Technical Skill Requirements

Solid knowledge of the following:

Must possess a valid drivers licence and have a good driving record.

Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.

Remains current with training in BP and defensive driver / process updates.

Good understanding of FedEx products, features of service, general operations.

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Some knowledge of Federal Express operations and Canadian Customs regulations an asset.

Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.

Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

Demonstrated excellent interpersonal, customer relations and communication skills.

Good analytical, problem solving, prioritization and organization skills

Team player

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

High school diploma/equivalent

Related Experience Requirements

Minimum number of years required for entry to this job

One (1) year current Courier experience

Other specific mandatory experience requirements - (Preferred)

Personal Development Stream of Excel

Technical Skill Requirements

Solid knowledge of the following:

Must possess a valid drivers licence and have a good driving record.

Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.

Remains current with training in BP and defensive driver / process updates.

Good understanding of FedEx products, features of service, general operations.

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Some knowledge of Federal Express operations and Canadian Customs regulations an asset.

Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.

Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

Demonstrated excellent interpersonal, customer relations and communication skills.

Good analytical, problem solving, prioritization and organization skills

Team player

Preferred Qualifications: Pay Transparency: Pay: Additional Details:

Re-Publie 17 Sept 2026 au 24 septembre 2026 at 3 pm. /// Re- posted 9/17/2026, job unposted 9/24/2026 at 3:00pm.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.