Counter/Warehouse- Welland

Gerrie Electric Wholesale Ltd.; Welland; On-site; CAD 42,000 - 46,000; Full time

Benefits offered by this job

Medical & dental

Employee assistance

Pension plan

Tuition reimbursement

Career growth

Promote from within

Diversity & inclusion

Job summary

Gerrie Electric Wholesale Ltd. in Welland, Ontario, is seeking a Counter Sales/Warehouse associate to greet customers, process orders, and ensure accurate picking, packing and shipping. You will support pricing, sourcing, and product availability while upholding Gerrie’s service quality standards.

You will work as part of a team, maintain up-to-date product knowledge, and help with in-store merchandising. The role emphasizes fast, friendly service, accuracy, and the ability to handle multiple

Qualifications

• High School Diploma.
• Some experience/knowledge in the electrical /industrial distribution field is an asset.
• Previous customer service experience.

Responsibilities

• Greet customers and process orders efficiently and accurately.
• Provide courteous service and assist with product availability, pricing and sourcing.
• Pick, pack, ship and receive products; maintain accurate transactions.
• Grow relationships with customers and resolve questions via multiple channels.

Skills

Customer service

Communication skills

Organizational skills

Education

High School Diploma

Job description

Salary: $21.30

Reasons for vacancy: This is a newly created role

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada's Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What You Will Be Doing

The Counter Sales/ Warehouse position is responsible for greeting customers and receiving and generating their orders efficiently and effectively. To, always, provide courteous, prompt, and efficient service to customers and give them the upmost of assistance with regards to product availability, pricing and sourcing of material. To display an ongoing commitment to understand, promote and believe in the Gerrie commitment of being a service quality organization and to strive to maintain and continue to seek ways to improve the overall service quality. You will work as part of a team and act as the face of Gerrie Electric, ensuring that products are accurately picked, packed, shipped and received. You will also:

WAREHOUSE DUTIES

• Grow and maintain relationships with customers (we have a lot of repeat customers)
• You will connect with customers to address questions and resolve issues through different channels including face-to-face, by email and over the phone
• Pricing, order entry, sourcing products, and expediting
• Continuous learning of electrical, lighting and automation products and share your knowledge with customers
• In-store merchandising of day-to-day stock, as well as new and promotional products
• Picking, packing, shipping and receiving of Gerrie product.

CUSTOMER SERVICE/ SALES

• Maintain friendly service and a positive company image.
• Service customer needs promptly and efficiently, addressing customer questions or concerns.
• Handle customer returns/defectives.
• Handle customer orders.
• Provide assistance/backup in shipping and receiving when required.
• Promoting products, contributing to branch sales.
• Direct sales services of the general public.
• Provide pricing and availability.
• Enter customer orders into the business system as per Gerrie procedures.

PRODUCT KNOWLEDGE

• Maintaining current knowledge of electrical industry/products.
• Develop knowledge about substitutes.
• Be able to source products and provide technical information.
• Continue to develop your skill set as it related to the Gerrie Organization, the Electrical Industry, and the field of Sales.

TEAMWORK AND COLLABORATION

• Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.

GENERAL

• Responsible for preparation and balancing of cash sales.
• Ensure all shelves are stocked and material is put away in a timely fashion.
• Ensure float is counter and all transactions are accurate and balanced.
• Ensure timely completion of any/all special tasks as assigned by management.
• Select and pack orders.
• When required, perform wire cuts as per Gerrie documented procedure.

QUALITY

• Accuracy of transactions/orders.
• Ensure understanding of and adhere to ISO policies and procedures.

What You Bring To The Table

• High School Diploma.
• Some experience/knowledge in the electrical /industrial distribution field is an asset.
• Previous customer service experience.

Math Skills Are Essential (measurement Conversions, Pricing, Etc.).

• Multi-tasking in a fast-paced environment.
• Excellent communication skills.
• Organizational skills.

We believe in taking care of our people

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Global travel coverage
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

• Flexible interview options are available!