Counter/Warehouse- Welland

Gerrie Electric Wholesale Limited; Burlington; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Medical & dental

Pension plan

Training & career growth

Tuition reimbursement

Promote from within

Employee Assistance Program

Job summary

Gerrie Electric Wholesale Limited in Burlington, ON, is seeking a Counter Sales/ Warehouse associate. The role involves greeting customers, processing orders, and supporting both sales and warehousing tasks with a focus on service quality.

You will assist customers with product availability and pricing, perform order entry, and help with shipping/receiving. Strong math, organizational, and multitasking abilities are essential.

Qualifications

• Greeting customers and processing orders accurately and efficiently.
• Maintaining up-to-date knowledge of electrical products and pricing.
• Multitasking across sales, warehouse, and cash handling.
• Ensuring accuracy in cash transactions and balance of shelves and stock.

Responsibilities

• Greet customers and receive/generate orders promptly.
• Enter customer orders into the business system as per procedures.
• Assist with pricing, sourcing products, and expediting orders.
• Move and pack items, and ensure correct shipping/receiving.
• Merchandise stock and maintain store presentation.
• Provide product information and upsell where appropriate.
• Collaborate with other departments to ensure customer satisfaction.
• Maintain accurate cash handling and balance cash at shift end.

Skills

Customer service

Cash handling

Pricing

Sourcing

Product knowledge

Multi-tasking

Organizational skills

Teamwork

POS system

Education

High School Diploma

Tools

POS system

Job description

Reasons for vacancy: This is a newly created role

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What you will be doing

The Counter Sales/ Warehouse position is responsible for greeting customers and receiving and generating their orders efficiently and effectively. To, always, provide courteous, prompt, and efficient service to customers and give them the upmost of assistance with regards to product availability, pricing and sourcing of material. To display an ongoing commitment to understand, promote and believe in the Gerrie commitment of being a service quality organization and to strive to maintain and continue to seek ways to improve the overall service quality. You will work as part of a team and act as the face of Gerrie Electric, ensuring that products are accurately picked, packed, shipped and received. You will also:

WAREHOUSE DUTIES

• Grow and maintain relationships with customers (we have a lot of repeat customers)
• You will connect with customers to address questions and resolve issues through different channels including face-to-face, by email and over the phone
• Pricing, order entry, sourcing products, and expediting
• Continuous learning of electrical, lighting and automation products and share your knowledge with customers
• In-store merchandising of day-to-day stock, as well as new and promotional products
• Picking, packing, shipping and receiving of Gerrie product.

CUSTOMER SERVICE/ SALES

• Maintain friendly service and a positive company image.
• Service customer needs promptly and efficiently, addressing customer questions or concerns.
• Handle customer orders.
• Provide assistance/backup in shipping and receiving when required.
• Promoting products, contributing to branch sales.
• Direct sales services of the general public.
• Provide pricing and availability.
• Enter customer orders into the business system as per Gerrie procedures.

PRODUCT KNOWLEDGE

• Maintaining current knowledge of electrical industry/products.
• Develop knowledge about substitutes.
• Be able to source products and provide technical information.
• Continue to develop your skill set as it related to the Gerrie Organization, the Electrical Industry, and the field of Sales.

TEAMWORK AND COLLABORATION

• Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.

GENERAL

• Responsible for preparation and balancing of cash sales.
• Ensure all shelves are stocked and material is put away in a timely fashion.
• Ensure float is counter and all transactions are accurate and balanced.
• Ensure timely completion of any/all special tasks as assigned by management.
• Select and pack orders.
• When required, perform wire cuts as per Gerrie documented procedure.

QUALITY

• Accuracy of transactions/orders.
• Ensure understanding of and adhere to ISO policies and procedures.

What you bring to the table

• High School Diploma.
• Some experience/knowledge in the electrical /industrial distribution field is an asset.
• Math skills are essential (measurement conversions, pricing, etc.).
• Multi-tasking in a fast-paced environment.
• Organizational skills.

We believe in taking care of our people

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

*Flexible interview options are available!