Material Handler/Counter Sales

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Kamloops; Hybrid; CAD 43,000 - 46,000; Full time

Benefits offered by this job

Profit sharing

Job summary

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. The Counter Sales & Material Handler role combines customer service at the sales counter with warehouse material handling in a hybrid position.

You will assist walk-in customers, process orders, and promote products at the counter while also picking, packing, and shipping orders, receiving shipments, and maintaining warehouse safety and accuracy.

Qualifications

• Provide accurate customer service at the counter and via phone/email.

Responsibilities

• Assist walk-in customers at the counter with product inquiries, recommendations, and order processing.
• Enter, pick, and pack sales orders generated at the counter.
• Promote products and drive sales growth through merchandising and customer engagement.
• Generate leads for the Outside Account Manager by networking with customers.
• Process returns, ensuring compliance with company procedures.
• Follow up on backorders and provide accurate delivery timelines to customers.
• Pick, pack, and ship customer orders accurately and efficiently.
• Receive, verify, and put away incoming vendor shipments and customer returns.
• Identify and store special order or damaged materials appropriately.
• Load and unload trucks using forklifts and other material handling equipment.
• Maintain warehouse cleanliness and safety by removing debris and reporting hazards.
• Document shipping discrepancies and initiate freight claims when necessary.
• Notify supervisors of inventory discrepancies or damaged materials.

Skills

Customer service

Forklift operation

Attention to detail

Inventory management

Safety compliance

Team player

Education

Grade 12 diploma

College/University degree asset

Tools

Trend

Eclipse

Word

Excel

Outlook

Job description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Job Description

As a Counter Sales & Material Handler, you will play a dual role in supporting both customer-facing sales and warehouse operations. You will be responsible for delivering exceptional customer service at the sales counter while also ensuring accurate and efficient handling of materials in the warehouse. This hybrid position requires strong communication skills, attention to detail, and a proactive approach to both sales and logistics.

Customer Service & Sales Support

• Assist walk-in customers at the counter with product inquiries, recommendations, and order processing.
• Enter, pick, and pack sales orders generated at the counter.
• Promote products and drive sales growth through merchandising and customer engagement.
• Generate leads for the Outside Account Manager by networking with customers.
• Process returns, ensuring compliance with company procedures.
• Follow up on backorders and provide accurate delivery timelines to customers

Warehouse & Material Handling

• Pick, pack, and ship customer orders accurately and efficiently.
• Receive, verify, and put away incoming vendor shipments and customer returns.
• Identify and store special order or damaged materials appropriately.
• Load and unload trucks using forklifts and other material handling equipment.
• Maintain warehouse cleanliness and safety by removing debris and reporting hazards.
• Document shipping discrepancies and initiate freight claims when necessary.
• Notify supervisors of inventory discrepancies or damaged materials.

Qualifications

• Strong customer service and communication skills.
• Ability to operate forklifts and other material handling equipment (certification an asset).
• High attention to detail and accuracy in order processing and inventory handling.
• Solid computer skills for order entry and inventory management.
• Ability to lift and move heavy materials safely.
• Knowledge of health and safety regulations in a warehouse environment.
• Grade 12 diploma or equivalent; College and/or University degree is an asset
• Minimum of 2 years of experience in customer service, counter sales, or a related role
• Outstanding customer service and verbal communication skills
• Excellent relationship-building skills with customers, vendors, and teammates
• Ability to learn and operate applicable software systems for order processing and inventory management
• Experience working in a fast-paced, dynamic environment
• Intermediate math skills with strong attention to detail and accuracy
• Ability to learn and safely operate material handling equipment (forklift certification is an asset)
• Strong work ethic and a high standard of integrity
• Ability to work well independently and collaboratively in a team setting
• Knowledge of health and safety regulations in warehouse and retail environments
• Physically capable of lifting and moving heavy materials safely
• Critical Thinking Skills

Preferred Skills

• Previous experience with or knowledge of HVAC and building products sold at the Profit Centre
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range -$43,000- $46,000 +profit sharing

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.