Counter Salesperson

EMCO Corporation; Cranbrook; On-site; CAD 45,000 - 60,000; Full time

Job summary

EMCO Corporation seeks a dedicated Counter Salesperson in Cranbrook, Canada. This role involves providing top-notch customer service and support at our Profit Centre, handling orders, and maintaining a clean sales area. Join our committed team to grow and thrive in the plumbing and HVAC distribution industry, where you can develop your career in a supportive environment with competitive benefits.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Participation in pension plan with employer contributions

Work-life balance and flex time

Qualifications

• Outstanding customer service skills are essential.
• Experience working in a fast-paced environment is preferred.
• Ability to operate applicable software systems.

Responsibilities

• Provide sales support and maintain the counter sales area.
• Assist customers with their purchases and handle inquiries.
• Drive sales growth through effective counter merchandising.

Skills

Customer service

Verbal communication

Relationship building

Attention to detail

Problem-solving

Education

Grade 12 diploma or equivalent

College and/or University degree

Job description

If you are looking to be a Swiss Army knife, a jack of all trades and master of some, an integral part of both front and back of store, to stretch and grow with the Profit Center, this is the role for you. If you are seeking an opportunity to show your talents in different ways, this is the jig for you.

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include :

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Unload and receive product
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and / or University degree an asset
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills :

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you :

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

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