Counter Sales Associate

Fitzii; Victoria; Hybrid; AUD 38,000 - 52,000; Full time

Job summary

Rexel Canada, in Victoria, BC, is seeking a Counter Sales Associate to directly service customers by phone and email, process orders and quotations, and maintain superior customer service. You will confirm stock, suggest alternatives, and follow up on quotations while assisting ecommerce inquiries.

A minimum of two years in inside sales or customer service is required, with strong communication and multitasking skills.

Qualifications

• Two years of inside sales or customer service experience.
• Strong communication and relationship-building abilities.
• Ability to multitask and manage time effectively.
• AS400 experience is an asset.
• Electrical apprenticeship experience is an advantage.

Responsibilities

• Directly service customers via phone and email on a daily basis.
• Process orders, inquiries and quotations every day.
• Consistently achieve a high level of customer service.
• Confirm stock availability and suggest alternatives as required.
• Make follow-up calls to customers on all quotations.
• Assist customers with inquiries regarding ecommerce.

Skills

Inside sales experience

Customer service experience

Communication skills

Multitasking

Time management

Electrical apprenticeship

Team player

Product knowledge

Tools

AS400

Job description

Join Rexel: A Global Leader in Electrical Distribution

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it.This change is driven by you - our fresh thinkers, innovators and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better future.

Rexel Canada operates under six distinct banners : Rexel Atlantic, Rexel Utility, Westburne, Nedco, LTL and Talley.

For 100 years, Nedco has been a cornerstone in the electrical industry. With branches across Canada, Nedco, a division of Rexel Canada Electrical Inc., is pleased to offer one stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security.

As a Counter Sales Associate based in Victoria, BC, your essential duties will be to:

• Directly service customers via phone & email on a daily basis.
• Process orders, inquiries & quotations every day.
• Consistently achieve a high level of customer service.
• Confirm stock availability and suggest alternatives as required.
• Make follow-up calls to customers on all quotations.
• Assist customers with any inquiries regarding ecommerce.

Qualifications:

• A minimum of two years of inside sales or customer service experience
• Proven ability to communicate effectively and build customer relationships
• Strong multitasking and time management skills
• AS400 experience would be an asset
• Electrical apprenticeship experience is considered an advantage.
• Team Player.
• Product knowledge of the electrical business would be an asset

What We Offer:

• Our employees enjoy a positive work- life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges.
• Weprovidecompetitivecompensation,comprehensivebenefitsplans,andpensionplans,alongwitharemarkablerangeofcareeropportunities - whether advancing in your current field or exploring something entirely new. If you are motivated, we will help you find the career path that suits you.
• RexelCanadaiscommittedtoEmploymentEquityandvaluesadiverse workforce, recognizing each employee's unique talents and skills.