Counter Sales Associate

Wolseley Canada Inc.; Mount Pearl; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading wholesale distributor in Mount Pearl seeks a Customer Service representative to provide product knowledge and support for plumbing and HVAC products. Responsibilities include assisting customers, preparing quotes, and managing orders. Technical sales experience and local market knowledge are preferred. Competitive benefits package and opportunities for career development are included.

Benefits

Comprehensive benefits

Career development opportunities

Paid vacation and sick time

Bonus programs including performance sharing

Employee discounts

Education reimbursement

Safety shoe reimbursement

Qualifications

• Previous technical experience in sales or customer service in wholesale or distribution required.
• Local market knowledge with HVAC and Plumbing will be an asset.
• General computer skills including Microsoft Office required.

Responsibilities

• Offer prompt product knowledge and information to customers.
• Respond to customers in a timely manner in person, by phone or email.
• Prepare small order quotations on urgent contracting jobs.
• Pick customer orders from warehouse.
• Load and unload product to meet delivery deadlines.

Skills

Technical experience in sales

Customer service skills

Local market knowledge in HVAC and Plumbing

General computer skills including Microsoft Office

Exceptional professional communication skills

Tools

AS400

Job description

At Wolseley Canada, our strength is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career.

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC / R, waterworks and industrial products in the country. Joining the Pros means being part of a network of possibilities where you are valued and held to a higher standard.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC / R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do :

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse
• Load and unload product in a timely manner to meet delivery deadlines and customer commitments
• Receive incoming shipments and checking for accuracy
• Put away product to correct areas in the warehouse in a timely manner
• Pick, pack and ship customer orders, including preparing documentation for shipment
• Liaise with freight companies and inside / outside customers to determine shipping priorities
• Ensure good housekeeping and safety procedures are maintained in the warehouse

What you will bring :

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills