CORRECTION - Change Management and Communications Lead (Temporary Full-Time) - eReferral and Central Intake Redesign - 175318

Health PEI; Charlottetown; Presencial; CAD 54 000 - 68 000; Tempo integral

Resumo da oferta

Health PEI is seeking a Change Management & Communications Lead to drive change across referral and central intake initiatives. You will develop and execute change strategies, communications plans, and stakeholder engagement for patient and provider-facing projects.

The role requires a strong background in change management within healthcare, with experience implementing digital health solutions and leading cross-functional teams.

Qualificações

• Bachelor's degree in Health Administration, Business Administration, Communications, Organizational Development, Public Administration, or related field.
• Change Management certification (e.g., Prosci, ACMP, CCMP)
• Excellent organization and collaboration skills, and ability to prioritize multiple projects
• Demonstrated ability to work independently in changing environments
• Flexibility to adapt to unexpected changes in priorities
• Strong research skills to develop change management plans

Responsabilidades

• Develop and implement change management and communication plans.
• Engage stakeholders and manage relationships across projects.
• Prepare regular implementation and change management status updates to project teams, steering committees.
• Develop educational materials for providers, patients and the public.
• Coordinate training, materials, and sessions for upgrades and new functionality.
• Support transition from current-state to future-state referral and access management processes.

Conhecimentos

Change management

Communication

Organization

Collaboration

Formação académica

Bachelor's degree in Health Administration, Business Administration, Communications, Organizational Development, Public Administration, or related field

Ferramentas

Change Management Certification

Descrição da oferta de emprego

Open to the Public

Change Management & Communications Lead

(Professional Officer 19)

Health PEI

Location: 16 Garfield Street, Charlottetown

Temporary Full-Time (UPSE) Position

Commencing Immediately for 2 Years

Preference to Members of UPSE Health Bargaining Unit of Health PEI

First Preference Work Unit, Second Preference Work Site

Are you ready to make meaningful connections and drive impact in a growing healthcare organization? At Health PEI, we offer more than a job - we’re inviting you to join a dynamic workplace committed to creating meaningful changes. From hospitals to community care and beyond, you’ll play a pivotal role in attracting top-tier health professionals and building a workforce that supports the evolving needs of Prince Edward Island. With access to training and development resources, leadership opportunities, and a collaborative environment, this is your chance to thrive while making a real difference in the lives of others. If you’re passionate about shaping the future of healthcare, we want to hear from you.

Health PEI values the different ideas,perspectivesand backgrounds that a diverse,equitableand inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authenticselvesto work and challenging the status quo to make Health PEI abettermore inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility, ethnicity, ancestry, gender identity, age, sexual orientation,languageor other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision for an inclusive workplace and healthcare system.

Reporting to the Provincial Director Patient Flow/System Utilization, the Referral and Central Intake Redesign Change Management / Communications Lead provides leadership, knowledge, critical thinking, analysis, and influence required to support the changes necessary to implement projects and operational initiatives, commencing with the eReferral, central intake and wait list management technology solutions. The purpose of this position is to develop and implement change management and communication plans, provide leadership, training support and coordination, educational material development and support to providers, patients and the general public relating to the projects. This includes identifying and resolving barriers to adoption, workflow issues, and investigating potential enhancements related to the use of different technologies. The Change Management / Communications Lead is responsible for engagement of key stakeholders and relationship management of the various projects. As a key member of team, the incumbent’s role is developing and implementing change management and implementation plans that minimize user resistance and maximize user engagement. The role influences and supports the various project teams in integrating change management activities into their project plans and implementation strategies that provide the best opportunity for success. This position is also responsible for developing and implementing communication strategies and plans that align with overall project plans to support the success of the projects and initiatives.

Duties will include:

• Apply a structured management approach and methodology for patient and providers related to various projects and initiatives
• Identify potential site risks and anticipated points of resistance, and develop and implement specific plans to mitigate or address the concerns; plans are developed in consultation with a wide variety of individuals/groups/teams and are integrated into the overall project plans for deployment and ongoing support
• Conduct readiness assessments, evaluate results and present findings to appropriate stakeholders in a logical and easy-to-understand manner; assessment results are used to inform project plans moving forward
• Develop a set of actionable and targeted change management plans, including communications plan, coaching plan, education plan
• Create and maintain measurement systems to track adoption, utilization and proficiency of individual changes.
• Identify resistance to change and performance gaps, and work with all the relevant stakeholders to develop and implement corrective actions (i.e. working with patients and providers to provide information required to deal with non-adoption and work to set out a plan to rectify the situation.)
• Work with project teams to integrate change management activities into the overall project plans; includes checklists of key deliverables required to ensure readiness of initiatives, training plan, meeting with key stakeholders, facilitating resolution for barriers, ensuring problems/issues are triaged to appropriate individuals, working groups or committees for resolution, regular implementation meetings with projects leads, and other project resources involved in the implementation as required.
• Prepare and present regular implementation and change management status updates to project teams, steering committees,
• Support the evaluation of change management initiatives and creation of complementary new interventions to support adoption as required
• Support the transition from current-state to future-state referral and access management processes.
• Promote a culture of continuous improvement and innovation
• Develop project and/or operational key messages in response to ELT, sponsor or medica requests
• Prepare material/documents/presentations for media briefings
• Prepare material/documents/presentations for HPEI websites and for the Health portal itself
• Development of communications related to change management to various stakeholder audiences through numerous media and venues.
• Liaise with other communications staff from various departments, including HPEI, ITSS and DH&W on multidepartment lead initiatives and projects.
• Analyze the environment to determine most effective means to communicate with external stakeholders
• Search for opportunities to manage challenging situations and assist others to commit to change
• Participate as a member of project and program teams and act as a communication resource to meet operational needs when required.
• Engage with key internal and external stakeholders for content development, as appropriate (e.g., MSPEI, Health PEI, Infoway, Health Canada, Communications Officers, etc.)
• Develop and execute a comprehensive communications strategy.
• Prepare communications materials including Executive updates, Project newsletters, Staff announcements, Presentations, Infographics, Frequently Asked Questions (FAQs), Website and intranet content, Videos and promotional materials
• Tailor communication approaches for different stakeholder groups. Ensure consistent messaging across the organization
• Develop general and application specific guidelines and education materials to support providers in moving between different solutions
• Develop educational material in various formats to cover the particulars of ereferral, central intake and waitlist management use for specific products and best practices and workflow guidance
• Coordinate all mock and educational sessions related to introduction of upgrades and enhanced functionality for patients and providers.
• Develop educational materials to facilitate adaptation and user understanding of software functionality. Assist with ad hoc resources for purpose of testing and training
• Assist with resolution of incidents logged by patients and providers to ITSS Service Center and ensure these issues analyzed globally for common themes to solve the underlying issues. Other duties as may be assigned

Minimum Qualifications:

• Bachelor's degree in Health Administration, Business Administration, Communications, Organizational Development, Public Administration, or related field
• Change Management certification (e.g., Prosci, ACMP, CCMP)
• Excellent organization and collaboration skills, and who has demonstrated the ability to align and prioritize work as well as complete multiple projects within assigned time frames
• Demonstrated ability to work independently and manage within ever changing environments
• Ability to be flexible and adapt well to unexpected changes in priorities
• Strong research skills with the ability to assess current state and develop a change management plan in accordance with best practices in the field

Other Qualifications:

• 5+ years of experience in change management, communications, organizational development, or healthcare transformation.
• Experience implementing digital health solutions or healthcare information systems
• Experience working with multidisciplinary healthcare teams.
• Experience developing and executing communication and engagement strategies.
• Knowledge of clinical operations, referral management, patient access, and waitlist processes is considered an asset

Salary Range: $39.53-$49.42 per hour (Level 19)

Bi-WeeklyHours: 75 Hours Bi-Weekly/ Monday-Friday

PostingID: 175318-1026GSTI

Closing Date: Tuesday November 3, 2026 at 4:00pm