Corporate Service Manager

Grill Hero; Toronto; On-site; CAD 42,000 - 53,000; Full time

Job summary

An established industry player in grill services is seeking a Corporate Service Manager to lead their operational success. This dynamic role blends advanced technical skills with team management, focusing on recruiting, training, and ensuring exceptional service delivery. You will oversee scheduling, inventory management, and customer support while driving sales and mentoring field teams. If you thrive in fast-paced environments and are passionate about customer satisfaction, this opportunity offers a chance to make a significant impact in a growing company committed to excellence and safety in grilling experiences.

Benefits

Leadership training and career advancement opportunities

Health + Dental

Performance-based incentives

Dynamic, team-oriented culture

Qualifications

• 5+ years in technical/customer service, with 2+ years in leadership.
• Strong leadership, organizational, and communication skills.

Responsibilities

• Lead recruitment and onboarding of new technicians.
• Drive revenue through cleaning, repair, and sales activities.
• Ensure compliance with company SOPs and safety protocols.

Skills

Leadership

Customer Service

Sales Techniques

Problem-Solving

Organizational Skills

Education

5+ years of technical or customer service experience

2+ years in a leadership role

Job description

Corporate Service Manager:

Who is Grill Hero?

What began as a small summer venture has grown into North America’s trusted brand to offer 360-degree grill services. In doing so, Grill Hero enhances their communities' ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.

The Hero Mission

Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.

Thrive

HERO Values

HONESTY EMPATHY RELIABILITY OPENNESS

These values guide our decision-making and have allowed us to build a business based on trust, accountability to results, commitment to improvement, and our focus of Winning Together!

Day in the Life
As a Corporate Service Manager at Grill Hero, you’ll take on a senior leadership role that blends advanced technical skills with operational and team management. You’ll oversee recruiting, onboarding, and managing field teams, ensuring exceptional service delivery and driving sales. Additionally, you’ll handle scheduling, supply management, customer support, and technical services, positioning yourself as a critical contributor to operational success. This is the ideal role for experienced leaders who thrive in dynamic environments, value customer satisfaction, and are committed to excellence.

What We Expect:

Core Responsibilities

• Lead the recruitment and onboarding of new technicians.
  • Train new hires on company SOPs, safety protocols, and customer service standards.
• Address and resolve escalated customer issues, ensuring high satisfaction rates.
• Oversee scheduling to ensure optimal resource allocation and timely service delivery.
• Manage inventory and supplies to prevent shortages and ensure operational efficiency.
• Drive revenue through cleaning, repair, and sales activities when required.
• Drive local sales & marketing efforts by mentoring technicians & executing planning activities.
• Seek & drive large commercial contracts.
• Support and develop team members through coaching, training, and feedback.
• Ensure compliance & operational excellence by adhering to company SOPs, safety protocols, and quality standards.

You’re Great At:

• Leading recruitment, onboarding, and training processes effectively.
• Building strong customer relationships and addressing escalated concerns with professionalism.
• Driving sales growth through strategic mentorship and team motivation.
• Managing schedules and supplies to ensure seamless operations.
• Inspiring and coaching teams to achieve excellence in service delivery and compliance.
• Adapting to dynamic challenges with confidence and problem-solving skills.
• Coaching and mentoring fellow team members.
• Organization of schedules & times.

Qualifications:

• 5+ years of technical or customer service experience, with at least 2 years in a leadership role.
• Proven expertise in advanced cleaning and repair services.
• Strong leadership, organizational, and communication skills.
• Demonstrated ability to meet sales targets and coach others in sales techniques.
• Commitment to safety and adherence to SOPs.

Role Measures:
Success in this role will be measured by:

• Customer satisfaction scores and feedback.
• Service team upselling and rebooking rates.
• Adherence to company SOPs and safety standards.
• Team efficiency and quality of service delivery.
• Cost management.
• Time & attendance.

Benefits:

• Leadership training and career advancement opportunities.
• Health + Dental (full-time positions).
• Performance-based incentives.
• Work in a dynamic, team-oriented culture.

Compensation

Salary Range: $42,500- $52,500 annually

• Bonus potential up to $10,000 annually contingent on performance.